Onsite Services Coordinator I

Overview

• Proactively respond to incoming communications related to scheduling, including emails, calls, and system tickets.
• Conduct outbound communication to arrange appointments, address complex issues, and fulfill additional coordination tasks.
• Liaise between customers, internal teams, and resellers to synchronize appointments with availability.
• Diligently update internal databases and schedule appointments for technician support.
• Efficiently process technician requests, ensuring appropriate assignment for each appointment.
• Vigilantly manage ongoing work orders, guaranteeing timely closure and quality service.
• Review and validate deliverables from technicians, ensuring complete satisfaction with the work performed.
• Negotiate and approve payment rates for additional technician services, maintaining budget control.
• Accurately track and issue billing to merchants based on technician services rendered.
• Embrace and adapt to various other duties as the dynamic role evolves.

Qualifications

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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