Account Supervisor, Loyalty Program Strategy

Loyalty Program Strategist / Account Supervisor

A Loyalty Program Strategist / Account Supervisor supports the management and execution of a company's customer loyalty program by coordinating campaigns, managing program operations, analyzing data, resolving customer inquiries, and collaborating with internal teams to enhance customer retention and engagement. Key responsibilities include managing daily program activities, assisting with campaign setup, and reporting on key performance indicators (KPIs) to drive program success.

Responsibilities :

Program Operations : Assist in the day-to-day management of the loyalty program, including setting up and troubleshooting campaigns.

Campaign Coordination : Help develop and execute targeted loyalty campaigns and promotions to increase member engagement and retention.

Data Analysis : Analyze loyalty program data to identify trends, opportunities for improvement, and key performance indicators (KPIs).

Customer Engagement : Respond to member inquiries and issues, ensuring a positive customer experience.

Cross-Functional Collaboration : Work with marketing, sales, customer service, and other teams to ensure alignment and consistent delivery of loyalty initiatives.

Program Improvement : Recommend and implement program enhancements based on customer feedback, performance data, and competitive analysis.

Reporting : Monitor and report on the performance of the loyalty program to stakeholders.

Qualifications :

Education : A bachelor's degree in marketing, Business Administration, or a related field.

Experience : Prior experience in customer loyalty, CRM, or related marketing roles is beneficial.

Technical Skills : Familiarity with Asana, Tableau, Excel, CRM platforms, and loyalty program software is often a plus.

Customer Service : Strong customer service and relationship-building abilities are essential for fostering loyalty and satisfaction.

Organizational Skills : Excellent organizational, planning, and communication skills are needed to manage multiple tasks and collaborate effectively.

Analytical Skills : The ability to analyze data and identify actionable insights is important for program optimization.

Additional information :

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include :

Paid Family Care for parents and caregivers for 12 weeks or more

Monetary assistance and support for Adoption, Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health / Wellness / Comfort reimbursements to help you invest in your future and work / life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Compensation Range : $73,910 - $116,380 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.