Customer Success Director

A company is looking for a Customer Success Director to join their team remotely.

Key Responsibilities

Align customer success goals with company strategy and business objectives

Design and execute strategies to enhance user adoption, engagement, and retention

Oversee support operations and manage key accounts to strengthen relationships and maximize renewals

Required Qualifications

5-7 years of experience in a SaaS marketing operation or marketing agency

A degree or diploma relevant to the organization is considered an asset

Strong recruitment, training, and leadership skills

In-depth knowledge of marketing strategies and best practices

Experience in managing global teams and complex projects