Contact Center Operations Representative

A company is looking for a Contact Center Operations Representative.

Key Responsibilities

Maintain high service level standards and meet or exceed service metrics

Demonstrate quality decision-making skills to serve member needs effectively

Proactively address member friction points and contribute to continuous improvement

Required Qualifications

High School Diploma or equivalent required

Minimum of two years customer service experience, preferably in a contact center

Proficient knowledge of MS Office programs including Outlook, Word, and Excel

Bilingual abilities in Spanish are preferred

Ability to work in a high-stress, fast-paced environment