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Business Assistant

Business Assistant

Western New York Dental GroupRochester, NY, US
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Front Desk Team Member

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Qualifications

Required Skills & Experience

  • Six months of similar job experience.
  • Demonstrate ability to assume Patient Services Representative's essential responsibilities.
  • High School Diploma or equivalent.
  • Demonstrate knowledge of effective scheduling.
  • Comply with protocols and standards.
  • Demonstrate and promote superior customer service skills.
  • Ability to multi-task.
  • Exercise basic knowledge of dental terminology.
  • Support corporate vision and strategy.

Responsibilities

Essential responsibilities :

  • Answer incoming calls using proper telephone etiquette.
  • Check patients in and out.
  • Schedule / confirm patient appointments.
  • Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
  • Collect all co-payments and past due balances on date of service.
  • Present financial policies and arrangements accurately to patients.
  • Facilitate effective patient flow using the proper callback system.
  • Identify, reference and apply insurance coverage and billing.
  • Perform basic computer functions.
  • Act in a professional manner.
  • Other duties as assigned
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