Regional Client Service Lead FT

Regional Client Service Lead FT

Job Category : DIRECT HOURLY

Requisition Number : REGIO001251

Full-Time

On-site

Rate : $26 USD per hour

First Tactical

496 E Whitmore Ave

Modesto, CA 95358, USA

Description

Position : Lead, Regional Client Service

Reports To : Customer Service Director

FLSA Status : Non-exempt

SUMMARY The Regional Client Service Lead is responsible for overseeing all client service operations within their assigned region, ensuring exceptional customer experience while managing and developing a small team of client service administrators. This role acts as the primary point of contact for regional client inquiries and drives process improvements to enhance efficiency, consistency, and client satisfaction.

Essential Duties and Responsibilities :

• Serve as the primary regional contact for client service issues, ensuring timely resolution and proactive communication.
• Exhibit exceptional follow-through and troubleshooting skills to resolve client issues and ensure high satisfaction
• Lead and manage the customer support specialist, providing guidance, coaching, and performance management.
• Monitor key performance metrics for the region and implement strategies to achieve service goals.
• Collaborate with cross-functional teams (Sales, Operations, Inventory) to address client needs and implement process improvements.
• Develop and maintain regional client service protocols and best practices.
• Assist in training and onboarding new team members.
• Provide regular updates to senior leadership on regional client service performance, trends, and opportunities for improvement.
• Other duties assigned.

Qualifications :

Physical Demands / Work Conditions :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities