Field Service Technician

Overview

Raymond West is looking for a Field Service Technician to join our service team. The primary objectives are to repair and service the customer's equipment, maintain good communication with customers, peers, and management, represent and sell the entire company, maintain and exceed productivity goals, and work within all safety guidelines established by Raymond West and OSHA.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities

• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Always represent the entire company.
• Pass Raymond Certification and re-certification if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company's insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary and coordinate all overtime with the assigned supervisor.
• Follow all procedures in the company's Employee Handbook and safety procedures with good judgment.
• Be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Required Skills / Abilities

Education / Experience

Travel Requirement

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

Qualified candidates must pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, paid time off, holiday pay, and a great team to work with.

Check us out at www.raymondwest.com

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug-free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on protected status and require affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

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