Job Description
Job Description
Benefits :
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Profit sharing
- Tuition assistance
- Vision insurance
We are seeking an experienced IT and networking professional with a broad range of skill sets and a desire to work in a team based collaborative environment. Qualified individuals must possess an relentless customer service attitude and exceptional communication skills. If you've got the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for. MSP experience, or experience supporting small-medium business users is required.
Responsibilities :
Must be located in the San Francisco Bay Area, South Bay preferredManaging and monitoring our client's computers, network, servers, systems, and entire IT infrastructureSupporting cloud infrastructure including Azure, SharePoint, and other cloud based servicesCreating, managing, and implementing projects; small to largeTroubleshooting server, network, wireless, hardware, and software issuesUpdating client IT documentation, network maps, tickets, and notesServer account management; joining new and existing computers to domainSoftware setup, configuration, and troubleshootingData backup and recovery (local and cloud); drive imagingLocal and hosted email migrationsTroubleshooting and remediation of problems on PC and Mac workstations.Provide telephone support to resolve issues on-line through remote access.Installation, configuration and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting.Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover.Setting up maintenance schedules and monitoring issues using remote management tools.Provide detailed documentation and accounting of time in ticketing systemFlexible work from home options available.