Technical Service Manager

Daikin Comfort Technologies Dist, Inc. is seeking a professional, skilled individual for our Technical Service Manager position for our branch operations group located remotely, but local, to Wood Dale branch. The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.

Why work with us?

Benefits are effective on day one for all full-time direct hires.

Training programs are available to help guide team members and develop new skills.

Growth Opportunities - there are immense opportunities to grow your career.

• Provide support for dealers / contractors to resolve technical issues
• Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
• Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
• Validation of product installations to the I / O, assessment of clarity of I / O, feedback to Corporate on field or building code application changes
• Field Communication / RMA / Service Bulletin SupportClosed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions
• Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
• Produce training materials for sessions
• Produce materials and conduct installation and service training sessions
• Responsible for high quality, cost-efficient and on-time service operation (internal and external)
• Ensure the availability and quality of communications with our customers
• Perform additional projects / duties to support ongoing business needs.

Nature & Scope :

Knowledge & Skills :

Experience :

Education / Certification :

People Management : No

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Reports To :

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV / AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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