Talent.com
Advancement Associate

Advancement Associate

The Frick Museums and Art of PittsburghPittsburgh, PA, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Advancement Associate Job Summary :

  • As part of a highly collaborative Advancement & Engagement team, the Advancement Associate supports the museum’s mission and values by providing essential support for membership, donor relations, and fundraising efforts.
  • This role offers significant opportunities for professional growth and development while contributing to a dynamic and supportive team culture.
  • Responsibilities include accurate and timely completion of administrative and customer service duties, including data entry, responsive membership service, and general development support, ensuring smooth day-to-day operations and positive experiences for members and donors.
  • This position fuels all department efforts and requires consistency, attention to detail, and passion for creating efficiency and continuous improvement within systems.

Hours :

  • Monday – Friday, 9 : 00-5 : 00, hybrid options, some evening and weekend work Reports to :          Membership Manager Status :                Full-time, Exempt with benefits Salary Range :     $38,445-$48,056 based on experience Essential Responsibilities : Data Entry & Administrative Support (50%) Enter and maintain accurate gift, membership, and donor records in the Customer Relationship Management (CRM) system.
  • Process all donations and membership sales.
  • Work closely with the Finance Department to complete the reconciliation process.
  • Serve as the lead for Advancement & Engagement’s use of the organization’s CRM system, ensuring accuracy, efficiency, and consistency in data entry and reporting.
  • Collaborate closely with colleagues across departments to establish and uphold standardized data practices, streamline processes, and ensure accurate transmission of information between systems.
  • With guidance from the A&E Team, create database queries and reports to directly support fundraising and membership strategy.
  • Maintain digital and physical records in accordance with departmental standards.
  • Keep procedural documentation up to date to ensure data hygiene and proper usage of the CRM from staff.
  • Support the creation and management of promotional codes and dedicated web pages for memberships and donations, and ensure all promotions are accurately tracked and reflected in the CRM system.
  • Monitor and order department supplies as needed.
  • Membership Support (25%) Serve as a point of contact for members via phone and email, providing excellent customer service and follow-through.
  • Coordinate the production of membership-related communications including membership fulfillment packages, renewal notifications, and acquisition campaigns.
  • Support membership sales and engagement programs including staffing membership events.
  • Contribute to the planning and execution of membership mailings, events, and communications.
  • Assist with posting and updating member events on the museum’s website to ensure accurate information and a smooth registration experience.
  • Advancement Support (25%) Assist with donor cultivation and stewardship efforts, including data entry, communications, and event support.
  • Provide logistical and administrative support for fundraising campaigns and events.
  • Coordinate the production of donor-related communications including acknowledgment letters, annual appeals, and cultivation efforts.

    • Required Qualifications :

  • 1–2 years of experience with CRM systems required; Raiser’s Edge and / or Tessitura experience preferred.
  • Strong commitment to fostering a workplace culture of inclusion and belonging.
  • Previous experience in nonprofit membership or development preferred.
  • Proficiency in Microsoft Office and comfort with learning new technology platforms.
  • Excellent organizational skills with strong attention to detail.
  • Strong written communication skills with ability to draft and edit correspondence.
  • Strong customer service skills and ability to interact positively with members, donors, and colleagues.
  • Ability to manage confidential information with discretion.
  • Certificate, degree, or equivalent work experience in a related field preferred.
  • Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Associate Advancement • Pittsburgh, PA, US