A company is looking for a Bilingual Tax Software Support Representative.
Key Responsibilities
Provide technical support for tax / accounting software
Assist customers via phone or email, troubleshooting and resolving issues
Log results in the ticketing system and escalate when needed
Required Qualifications
High School Diploma, GED, or higher level of education
Over six months of hands-on experience in computer troubleshooting and technical support
Basic computer skills (PC, Microsoft Office)
Proficient in both English and Spanish
Must pass background checks (employment, education, and professional reference verification)
Support Representative • Whittier, California, United States