Senior Product Designer - Contact Center

What you can expect

In this role, you’ll be at the forefront of evolving our Zoom Customer Experience products. In this role, you’ll be at the forefront of evolving Zoom Contact Center, where you’ll combine top-tier visual design to elevate every user experience. This role is perfect for a designer with bold ideas and the drive to create meaningful, delightful, and intuitive digital experiences across desktop, mobile, and tablet platforms.

About the Team

At Zoom, we’re not just about meetings; we’re about redefining how the world connects, collaborates, and creates. Our innovative, user-centered technology has transformed the landscape of digital communication. Our design team is a close-knit group of visionaries, driven to push boundaries and create intuitive, impactful experiences. If you’re ready to shape the future of digital collaboration for millions worldwide, let’s build it together!

Responsibilities

Contributing to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions.

Tackling complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design.

Working independently or in collaboration with others to define problems, validate hypotheses, and deliver high-quality design solutions across platforms.

Collaborating closely with cross-functional partners in Product, Engineering, and Research to ensure thoughtful implementation and cohesive user experiences.

Creating and maintaining clear, comprehensive design documentation that communicates design intent and supports development.

Conducting and supporting user research activities—such as usability testing, journey mapping, and stakeholder interviews—to uncover insights and inform design decisions.

Providing feedback and informal mentorship to junior designers, fostering a culture of growth and collaboration.

Having proactive raising potential design or user experience risks to design leads or product partners, and contributing to discussions with thoughtful solutions.

What we’re looking for

Have 5+ years of experience designing intuitive, user-centered digital experiences that solve complex challenges and elevate customer satisfaction across multiple platforms.

Hold a bachelor degree Design, HCI, or a related field, or equivalent practical experience.

Contribute to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions.

Address complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design.

Collaborate independently or with others to define problems, validate hypotheses, and deliver high-quality design solutions.

Collaborate closely with cross-functional partners to ensure thoughtful implementation and cohesive user experiences. Provide informal mentorship to junior designers.

Identify potential design or user experience risks to leads or product partners and contribute to discussions.

Conduct or support user research activities such as usability testing and journey mapping to inform design decisions.

Salary Range or On Target Earnings :

Minimum :

$98,900.00

Maximum : $228,700.00

In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date :

10 / 16 / 25

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https : / / careers.zoom.us / benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https : / / form.asana.com / ?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1127274756253361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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