Inside Sales Representative

Job Description

Job Description

Inside Sales is responsible for processing customer quotes and orders, disseminating information to various departments and arranging for the shipping of products to customers. Inside Sales Representative performs their duties over the phone as well as internet, email, faxes and written correspondence with customers, vendors, Outside Sales force and all Ramco personnel. The Inside Sales Representative will be assigned to a group of accounts to service in conjunction with an Outside Sales Representative.

Company Vision

Ramco will be a place where passionate employees collaborate and commit to providing our clients with excellent automation solutions. We will be a consultant and partner to our clients by putting them first, bringing value to their organization, and customizing our service to their needs. We will deliver value-based solutions by utilizing premier products and the knowledge and expertise of our employees. We will stay on the cutting-edge of technology and educate our clients. We will define excellence as an automation solutions provider.

Primary Responsibilities

• Receives request for price quotations, purchase orders, order changes, adjustments, and cancellation directly from domestic customers, original equipment manufacturers, and distributors via telephone, email, fax and standard mail.
• All unresolved matters and commitments must be followed-up daily, providing the customer with daily status updates as well. Proper notations must be made with status in the CRM.
• All customers will receive an order confirmation from the Inside Sales rep once the order is entered with information regarding the shipping method and delivery dates as well as providing accurate lead times.
• Achieves and maintains rapport with customers and works to exceed their expectations by providing the best possible service.
• Utilize the CRM in order to update and maintain all customer account information, including; special comments, contact information, SIC codes, and pricing codes.
• Works closely with shipping and receiving regarding deliveries of scheduled shipments.
• Makes price quotations immediately by phone on price book items with accurate delivery information.
• Prepares formalized quotes as requested by Customers and Outside Sales the same day if possible, if not will respond within 24 hours of request and forwards to all appropriate staff.
• Checks with the Clerical / Accounting Department regarding credit concerns and status of customers when rush orders are received.
• Monitors open order report to check on delivery times of product to ensure on-time delivery for customer orders.
• Will attend Vendor training and Factory schools in order to maintain a high level of product and vendor knowledge.
• Recommend alternate products based on cost, availability or specifications
• Process repairs and credits within 48 hours of receipt with accurate information.
• Utilize cross-selling, up-selling, add-on sales and offering promotional sales items to increase customer satisfaction and improve transaction profitability.
• Will handle difficult customers tactfully in order to maintain business.
• Travel to customer sites to visit key customers in order to strengthen our business relationship.
• Perform all other duties as assigned

Requirements

Benefits