US- Customer Support Specialist (Onsite)

Crescendo Customer Support Role

Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero's world-class outsourcing expertise and Crescendo's innovation in customer experience and operations, we're setting a new global standard. We deliver Augmented AI the powerful combination of agentic AI and real human expertise giving our partners scalable, 24 / 7 support in any language without compromising quality or empathy. At Crescendo, we don't just connect talent with opportunity we elevate businesses and people worldwide. Welcome to Crescendo. Welcome to what's next.

The Role

PartnerHero is looking for ambitious individuals with a passion for providing great customer service to join our specialty Customer Support team supporting one of our amazing clients. In this role, you will be based in our contact center in Greensboro, NC. If you are inspired by innovation, continuous improvement, solid growth, and a genuine, forward-thinking culture, this could be the opportunity for you. In this role, you will be helping families and communities connect to the great outdoors. You could be providing support on a variety of topics including product questions, order and delivery, billing, etc. You'll interact through email, chat, and phone, delivering helpful solutions and service to ensure all customers have a great experience. And we will train you! You will start your customer support journey with us going through a thoughtful and comprehensive training so that you are ready to begin your customer interaction. Training schedule is Monday through Friday from 8am - 5pm ET. Work schedule and shift will be Monday through Friday between the hours of 8am and 5pm ET. You will have a 9-hour shift which will include a 1-hour lunch and breaks. This role is based in our Greensboro office (27409).

What You'll Do :

• Provide a high-standard of solution-oriented support to customers through email, chat, and voice (outbound calls).
• Communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have great customer service experience.
• Analyze recurring customer issues and document accordingly.
• Refer to premade scripts for a variety of customer service topics.
• Perform other customer support functions as needed.

What We Expect From You :

What You'll Get In Return :

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.