Clinical Program Manager - FSP ( Hybrid )

Job description : JOB TITLE : Program Manager (Clinical – LMFT, LCSW, LPCC) Department : Housing Full-Service Partnership (FSP)- San Bernardino County Reports To : Director of Clinical Services Classification : Exempt I Full-Time REQUISITION NUMBER : 1657 Work Location : Hybrid remote in San Bernardino, CA 92401 Pay : $88,000.00 - $95,000.00 per year Benefits : Medical insurance Dental insurance Flexible spending account Life insurance Paid time off Retirement plan 403(b) Vision insurance License / Certification : LMFT (Preferred) Licensed Certified Social Worker (Preferred) LPCC (Preferred) SUMMARY : Lead a dynamic team providing comprehensive mental health and housing support to adults with serious mental illness in San Bernardino County. As a licensed clinician, you’ll oversee clinical and administrative operations, ensure compliance with DBH and Medi-Cal standards, and foster a trauma-informed, recovery-oriented environment. Enjoy a competitive salary $88,000–$95,000, comprehensive benefits, and opportunities for professional growth. Join a mission-driven organization dedicated to hope, wellness, and collaborative relationships. KEY RESPONSIBILITIES : Leadership & Clinical Oversight Lead and supervise clinical and case management staff, ensuring alignment with the Housing First and Recovery Model. Facilitate weekly team meetings and provide direct clinical guidance on case progress. Provide direct supervision, support, and training to team members; ensure team meets productivity standards. Oversee clinical service provision, including crisis intervention, individual rehabilitation, and medication management coordination. Serve as clinical lead for on-call coverage, ensuring 24 / 7 access to support services. Program Administration Oversee day-to-day operations to ensure appropriate staffing, program census coverage, and clinical workflows. Manage program budget and outcomes to meet contract revenue requirements. Authorize timesheets, mileage, performance evaluations, and service documentation. Coordinate hiring, onboarding, and ongoing development of staff in collaboration with the Director of Clinical Services and Quality Management. Quality Assurance & Compliance Ensure all documentation meets DBH, Medi-Cal, and Welligent ERRS standards. Monitor service delivery for fidelity to evidence-based practices (e.g., CBT, DBT, MI, TIC). Partner with QA Manager to implement compliance protocols and third-party billing readiness. Co-sign clinical documentation as required by licensure standards. Community Engagement & Communication Act as liaison with DBH, Continuum of Care (CoC) partners, and other community stakeholders. Represent Step Up at local management meetings, QA groups, and collaborative provider forums. Manage external communication and referrals related to clinical program services. QUALIFICATIONS : Current CA license as an LMFT, LCSW, or LPCC in good standing. 2 years of clinical experience working with adults diagnosed with chronic mental illness Experience supervising interdisciplinary staff and / or interns. Strong knowledge of DBH / Medi-Cal documentation standards, housing support models, and mental health best practices. Proficiency in Electronic Health Records (EHR), especially Welligent. Valid California driver's license, auto insurance, and reliable transportation required. SKILLS & COMPETENCIES : Expertise in DSM-5, clinical assessments, and level-of-functioning evaluations. Proficiency in trauma-informed care, recovery-oriented practice, and culturally responsive service delivery.

• Strong leadership, time management, and organizational skills. Capacity to work independently in the field and maintain professional boundaries under challenging circumstances. Experience : working with adults with chronic mental illness : 2 years (Preferred) Medical documentation : 1 year (Preferred) PHYSICAL & ENVIRONMENTAL REQUIREMENTS : Frequent walking, sitting, driving, and computer use. Occasional lifting of up to 15 pounds. Exposure to field-based work with individuals experiencing homelessness, including conditions involving poor hygiene, bedbugs, and emotionally intense encounters. Training provided in crisis de-escalation and safety STEP UP CORE VALUES : All staff are expected to embody Step Up's Core Values in all interactions : HOPE, WELLNESS, VOICE & CHOICE, RESPECT, and COLLABORATIVE RELATIONSHIPS. Step Up is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace. Employment Type : Full Time Years Experience : 1 - 3 years Salary : $88,000 - $95,000 Annual Bonus / Commission : No