Customer Service Representative (Bilingual Spanish Required)

Job Description

Job Description

The Early Learning Coalition of Palm Beach County is looking for a Customer Service Representative - Bilingual Spanish to join our team!

WHO WE ARE :

The Early Learning Coalition of Palm Beach County, Inc. strives to ensure that children and their families have access to high-quality, affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide commitment to ensure every child is ready to succeed in school and life through comprehensive, high-quality early learning environments.

SUMMARY :

The Customer Service Representative is responsible for receiving a high volume of inbound calls, scheduling appointments, and providing resources to clients. Inputting accurate information into various systems and providing information about the services available. A high level of customer service is required. This position requires a candidate who is Bilingual and able to read, write and speak in English and Spanish proficiently, is required.

HOURS :

This is a full-time telecommute position, and business hours at the Palm Springs location are Monday through Thursday 8 : 00 am to 5 : 30 pm and Friday from 8 : 00 am to 12 : 00 pm. Longer hours, evenings, and weekends may be necessary on occasion.

PAY RATE : up to $18.62 per hour commensurate with experience

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Answer calls, schedule appointments, send and receive email.
• Provide general information about available resources.
• Assist with gathering detailed information accurately.
• Responds to requests for information from clients / providers in a timely manner.
• Input information into Database systems.
• Schedule appointments using appointment setting software.
• Enter and update files.
• Assist with provider inquiries.

EDUCATION AND / OR EXPERIENCE :

Link to full job description : https : / / elcpalmbeach.box.com / s / xyu770mklsagfjkecnrwwk1wgqghdv23

NO RECRUITERS PLEASE

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