Department Leader - Clarksville Outlet

Outlet Department Leader

This position pays $20 an hour!

Job Summary

The Outlet Department Leader works with his / her Outlet Manager, the facility leadership team, and external resources to achieve facility operational objectives that support the annual operating plan / budget and PDR Scorecard goals and requirements. The Department Leader makes decisions involving customers, suppliers, team members, operational issues, business planning, priority-setting, creating staff schedules, team member performance appraisals, compliance with company policies, and all areas of the business. Additionally, the Department Leader manages, coaches, and trains a diverse full- and part-time hourly workforce in a principles-based environment. The environment is production- and safety-focused with all positions having daily quotas to reach. Leadership roles require availability and flexibility within the site's hours of operation as schedules may change as needed.

Hours of Operation

7 a.m. to 7 : 30 p.m. Monday thru Saturday and 11 a.m. to 7 : 30 p.m. Sunday

Example Duties and Activities

Operations (Safety / Financial / Productivity / Customer) - 80%

• Monitors daily operations and performance. Proactively addresses and follows up with all operational concerns.
• Understands and manages leading indicators to ensure lagging indicators are met. Advises the Outlet Manager on significant trends and variances. Develops and implements action plans once approved on time and meeting quality of work expectations.
• Examines applicable marketplace and customer metrics to identify trends, opportunities, and threats. Develops and implements (with Outlet Manager approval) plans to grow and protect the business based on analysis.
• Understands, forecasts, and manages sales, controllable expenses, and site needs (within budgets unless Manager approval is obtained to deviate with a strong business case), in a way that ensures operating income expectations are met.
• Utilizes reports to identify opportunities for improvement and implements solutions within the site.
• Ensures critical internal and external customer-supplier connections (e.g. to Stores, the Click facility, the Transportation Team, Facilities, etc.) are identified, understood, and managed in a way that ensures customer needs are being met and flow is balanced. Improves connections by identifying and eliminating root causes of issues where practical.
• Maintains a system of problem identification and elimination that is focused on hazards to the achievement of operational goals and objectives.
• Drives improvement in sales and operating margins through sales growth initiatives, productivity improvements, and expense reduction initiatives.
• Confirms all site-specific supplies are on hand for daily business operations and processes / systems are in place and being maintained.
• Verifies the department meets acceptable standards related to appearance and housekeeping.
• Demonstrates strong department safety program leadership through hazard elimination, audits, enforcement of facility expectations, and strong safety training and awareness programs. Ensures compliance with OSHA expectations.
• Ensures the department maintains staffing levels required to achieve the facility's budget (unless Manager approval is obtained to do otherwise). Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
• Meets all daily department goals / objectives and fills in for associates during staffing vacancies or to model goal attainment.
• Drives accountability inside the department by holding associates accountable to meet performance expectations and supports peers in doing the same across the Site.

Staff Management and Development - 20%

Required Competencies

Preferred Competencies

Other Requirements

Benefits

Mission and Values

Goodwill of Central and Southern Indiana is an EEO Employer / Vet / Disabled