Field Service Manager - Central

Overview

Belimed is a leading global supplier of innovative cleaning, disinfection and sterilization solutions for medicine, with subsidiaries in Europe, USA and China. Under the brand name Belimed we develop, produce and distribute equipment for hospitals and clinics. Our more than 1000 employees in 10 countries have been working tirelessly for over 40 years to provide our customers with absolute confidence in sterile processing solutions.

Role : Field Service Manager - Central

Location / Territory : Texas, Oklahoma, Louisiana, New Mexico, Arkansas, Mississippi

Compensation : $85,000-$110,000 + 10% bonus

Responsibilities

• Manage all aspects of the designated service region, including workforce selection, performance management, P&L monitoring, territory needs and opportunities, and customer relations.
• Monitor and manage the overall performance of the service zone, including revenue, expense management, and penetration into the install base.
• Ensure the achievement of all key and operational measures, especially in safety, development, customer satisfaction, operational improvements, revenue generation, and profitability.
• Develop and manage growth and profitability of the field service business by tracking financial performance to ensure profitability.
• Partner with the Sales team to assist in securing capital equipment sales, new service opportunities, and to retain current business; present the service offering to customers as required.
• Lead the hiring, training, and development of the field service team.
• Drive performance management, including performance reviews, coaching, and development opportunities for direct reports.
• Develop and implement profitable service programs resulting in sales lead generation and excellent customer service.
• Promote seamless collaboration between Sales and Service teams to drive profitability and efficiency.

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