Safety Support Manager

A company is looking for a Manager of the Safety Support Specialists team.

Key Responsibilities

Hire, recruit, and lead a high-performing team focused on monitoring and responding to alerts related to student well-being

Build scalable solutions and process-driven approaches to support team operations

Monitor and evaluate team performance against key performance indicators while driving continuous improvement

Required Qualifications

3+ years of experience managing teams of 15 or more members

Experience in Customer Support operations with a focus on staffing and contingency planning

Background in social-emotional youth support or related fields

Ability to take initiative in a fast-paced, dynamic environment

Emotional resilience to discuss sensitive topics related to youth safety