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Lead Patient Service Representative
Lead Patient Service RepresentativeSolis Mammography • Philadelphia, PA, US
Lead Patient Service Representative

Lead Patient Service Representative

Solis Mammography • Philadelphia, PA, US
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Lead Patient Service Representative

Looking to elevate your career? Join us!

Work Location : 1101 Chestnut Street, 4th Floor, Philadelphia, PA 19107

Work Hours : Full-Time, 40 hours weekly, Monday-Thursday, 7am-7 : 15pm, Friday 7 : 15am-5pm, Saturday 7 : 30am-4pm

Department Highlights

  • Team recognition and collaboration
  • Provide patients with peace of mind
  • Join an innovative team working toward making healthcare more accessible, integrated, and reliable

Here is what you will need :

  • Minimum of two years' experience in healthcare or patient care required
  • High School diploma
  • Two years of healthcare registration or customer service experience preferred
  • Basic knowledge of medical terminology preferred
  • Ability to read, write, and comprehend simple instructions and short correspondence
  • Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
  • Ability to perform basic mathematic calculations : Ability to sit and / or stand for long periods of time
  • Forms strong working relationships within the team
  • Strong computer skills using Microsoft Office Suite required
  • Prior supervisory experience preferred

    • A Day in the Life of a Lead Patient Service Representative

  • Provide services and support for the following areas :
  • Manages daily operations of the front desk.
  • Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
  • Participates in front office and company training as scheduled.
  • Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
  • Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
  • Creates and maintains frequent communication and positive relationship with team members as evidenced by surveys and turnover.
  • Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
  • Communicates team member coaching and counseling opportunities to Center Director.
  • Completes incident reports on an as needed basis.

    • Why Solis Mammography?

  • A Great Place to Work for the fourth year in a row!
  • Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child / Adult Care as well as other unique benefits.
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    Patient Service Representative • Philadelphia, PA, US

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