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Portfolio Manager Impact Accelerators

Portfolio Manager Impact Accelerators

ServiceNowChicago, IL, US
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Portfolio Manager Impact Accelerators

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The role of a Portfolio Manager is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.

As part of the global customer excellence organization, the Portfolio Manager plays a critical global role and is accountable for both creating and maintaining a portfolio of Technical, Strategic and Architectural accelerators. Our Impact accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy.

Read about Impact Accelerators & watch the videos below to learn more :

  • https : / / www.servicenow.com / docs / csh?topicname=technical-accelerators.html&version=latest
  • https : / / www.youtube.com / watch?v=T5vD1G5Y0t0
  • https : / / www.servicenow.com / legal / servicenow-impact.html

What you get to do :

As a Portfolio Manager within ServiceNow Impact, you will be instrumental in shaping and scaling our accelerator portfolios that drive customer success. You'll work globally to design, launch, and support our solutions that personalize and accelerate digital transformation journeys on the Now Platform. You will act as the ServiceNow subject matter expert and bring together ServiceNow best practices, innovations, capabilities and content to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with significant experience in the ServiceNow platform, has experience building offerings and content whilst leveraging their real-world implementation and transformation experiences, and who wants to help our client base with their digital / AI capabilities.

Qualifications

To be successful in this role you have :

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Interacts well with both technical and non-technical audiences, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.
  • 5+ years Proficiency with, and understanding of, multiple product suites available on the Now Platform, their interoperability, and impact within the context of the platform as a whole. With experience of AI / ML technology, preferably bring experiences with Infrastructure and Workflow based products (ITOM, CRM, ITSM, CMDB / CSDM)
  • A passion to continually learn new areas of the Now Platform through instruction and self-training.
  • Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes, and customer value.
  • Highly data-driven when determining opportunities and making decisions. A commitment to drive customer engagement towards business outcome and value realization.
  • Creative, entrepreneurial spirit with comfort running initiatives and programs independently within a "start-up paced" environment.
  • Experience working with Agile methodologies
  • Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
  • Keen attention to detail and the ability to multitask in a self-managed environment.
  • Customer-centric mentality. Relentless focus on Customer value and will break down all barriers to ensure customer success
  • Additional Information

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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    Portfolio Manager • Chicago, IL, US