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Student Service Desk Specialist (Technical) - IT
Student Service Desk Specialist (Technical) - ITUniversity of Central Oklahoma • Edmond, OK, US
Student Service Desk Specialist (Technical) - IT

Student Service Desk Specialist (Technical) - IT

University of Central Oklahoma • Edmond, OK, US
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Job Location

Main Campus - Edmond, OK

Position Type

Student

Salary Range

$8.50 - $9.00 Hourly

Job Shift

Day

Job Category

OTRS Ineligible

Position Overview

This is a regular student technical position in which the student will provide customer service to the UCO community via phone, email, online portal, and in person for the Office of Information Technology (OIT).

Hours per Week

  • 20 - 25 hours per week (flexible schedule).
  • Monday - Thursday : 7 : 30am – 7 : 30pm.
  • Friday : 7 : 30am - 6 : 00pm.
  • Saturday - Sunday : 1 : 00pm – 6 : 00pm.

College / Department Overview

The Office of Information Technology (OIT) at the University of Central Oklahoma (UCO) strives to enhance learning, improve service and communication, and increase student, faculty, staff, and community access to useful information through the application of technology. Information Technology at UCO provides computing, networking, e-learning, telephone, training, and support services to students, faculty, staff and the University community.

Department Specific Job Functions

Duties include answering phones, troubleshooting computer-related issues, documenting incidents / requests, application support, and other duties as directed by supervisor.

Enrollment Requirements

Fall / Spring Semesters

All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall / spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee.

Summer Semester

Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer.

Qualifications / Experience Required

  • The desired Candidate must be responsible and reliable.
  • Experience in delivering high quality customer service that includes a grasp on professional communication and telephone etiquette.
  • Experience working with Windows, Macintosh, iPhones, and Android devices.

    • Qualifications / Experience Preferred

    A high level of technical skills not required, but prefer candidates understand the basics of troubleshooting and are able to intelligently work with clients on various issues.

    Knowledge / Skills / Abilities

    Ability to work well with others on a team.

    Physical Demands

    Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.

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    Service Desk Specialist • Edmond, OK, US