Program Supervisor - Children's Long Term Support Waiver Program - Waukesha County

Program Supervisor - Children's Long Term Support Waiver Program - Waukesha County

Lutheran Social Services of WI and Upper MI is currently seeking a Program Supervisor for our Children's Long Term Support (CLTS) Team in Waukesha County! Children's Long Term Support (CLTS) is a federally funded Medicaid program serving the needs of children who have a developmental, physical, or a severe emotional disability.

The position is full time, benefits eligible opportunity which sees majority of the time working Monday through Friday, 8am - 5pm, but may require flexibility to meet the needs of the client, our care coordinators, and the child's family. The role requires leading our team of care coordinators as well as regular contact and visits with the clients and their families.

Essential Duties and Responsibilities :

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary.

• Ensure quality service delivery by application of, tracking of, and compliance with practice standards, policies and procedures, identified outcomes, and contract / licensing requirements.
• Analyze, plan, implement, and monitor compliance requirements for multiple funders' program guidelines. Ensure that updates are incorporated in a timely manner for compliance.
• Assure that employees meet the requirements of the applicable services and contracts.
• Ensure proper staff training and identify staff training needs to meet practice standards and licensing / contract requirements.
• Provide coverage for direct service as needed.
• Address client concerns / issues related to LSS direct service employees.
• Conduct case record reviews and case consultation as necessary.
• Assist with the identification of program outcomes.
• Assure the tracking of required outcomes.
• Problem solve day to day challenges and provide feedback to direct reports as well as other leadership.
• Develop services and programming that aligns with requirements and incorporates up-to-date and relevant approaches to service delivery.
• As required by service, develop and implement employee schedules.
• Work collaboratively with human capital on the recruitment and interviewing of direct service employees.
• Establish priorities and directs the work of program staff to include delegating and overseeing work assignments.
• Conduct performance evaluations and review / support goals of staff.
• Select, train / teach, assign, coach and evaluate assigned LSS employees.
• Build trusting and open relationships with staff through open dialogue as well as intentional and ongoing employee conversations.
• Hold direct reports accountable for the responsibilities associated with their role.
• Support day-to-day functioning of assigned employees in support of the agency goals and strategies.
• Ensure communication and implementation of agency-wide policies and procedures to program staff.
• Schedule and facilitate staff meetings on an ongoing basis.
• Work collaboratively with employees and other leaders to problem solve and provide solutions to issues encountered by direct service employees.
• Provide ongoing support and guidance to employee which promotes autonomy and critical thinking.
• Partner with program manager and / or director to respectfully address and resolve human capital issues including accountability, promotion, coaching and other performance matters.
• Serve as a role model for employees.
• Recognize the need for consistent change.
• Work collaboratively with the team to provide feedback on change initiatives and implement changes.
• Ensure that team members complete required documentation to support the billing, cost reporting, and invoicing process.
• Work collaboratively with business services to trouble shoot billing issues.
• Review necessary reports to assure that serviced rendered are billed.
• Participate in the development of the program / service budget and rates.
• Oversee revenue and expenditures. Make necessary adjustments to meet the financial goals of the program.
• Conduct financial reviews with the Manager / Director.
• Expected to understand productivity expectations, communicate, and uphold the standards that have been established for the employees and the programs supervised.
• Establish and foster healthy and positive relationships with community stakeholders, funders, and donors.
• Participate actively and represent LSS with marketing and communications to establish and reinforce a positive image of LSS in the community.
• Educate the community (market the program) about the services provided at LSS.
• With a focus on program expansion, communicate any need for additional services to leadership.
• Demonstrate community commitment with follow through and engagement in the community.
• Receive, track, and coordinate referrals effectively and efficiently for your service area.
• Work as a collaborative team member with other leaders to support One LSS.
• Hold self and team accountable to promote and create a safe environment for employees, clients and stakeholders by identifying and resolving risks as appropriate, and following applicable safety procedures.

Perks :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements.

Education and / or Experience :

Certificates, Licenses, Registrations :

The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

Language Skills :

Computer Skills / Technology :

Physical Demands / Work Environment :

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job allows the employee to vary physical position or activity for comfort. The employee may be required to stand and / or walk for 8 hours or longer. While performing the duties of this job, the employee is frequently (34% to 66% of the time) required to stand, sit, talk, hear, twist, use fine manipulation / fingering. In addition the employee is occasionally (1% to 33% of the time) required to bend, stoop, kneel, crouch, reach above and below shoulder height, grasp and handle objects. The worker is rarely (less