Talent.com
Customer Service Representative I

Customer Service Representative I

FortegraNovi, MI, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Service Representative I

The Customer Service Representative is responsible for providing outstanding customer support by ensuring quick and precise communication, making required plan adjustments, and collaborating with other team members and departments to resolve customer, store representative, and fulfillment team inquiries and issues. Key duties include answering phone calls, delivering customer service, and promoting products and services. This position reports to the Call Center Supervisor.

Minimum Qualifications :

  • High School Diploma or equivalent required.
  • 2 plus years customer service experience required
  • Experience in a call center environment preferred.
  • Bi-Lingual in Spanish a plus.

Primary Job Functions :

  • Interacts through telephone communication to provide needed support, quickly identifying customer's needs while showing empathy for the customer's situation.
  • Communicates clearly, through email and direct conversations with the customer, and conveys needed information in a way the customer can understand.
  • Resolves issues with escalated calls in a friendly, courteous manner even if the customer is angry or unpleasant.
  • Works as a team with co-workers, paying close attention to detail and resolving issues in the best interest of the customer, store representative and the company.
  • Ability to use various forms of technology to analyze the customer's situation, to suggest improvements to company procedures, website and communication to our customers / dealers.
  • Pleasant at all times, has a friendly style and is able to nurture strong, long-term relationship with any customer or store representative.
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
  • Display a consistently positive, professional and cooperative tone with members, contacts and co-workers.
  • Meet and sustain corporate objectives.
  • Remain flexible to work various shifts as needed in order to meet the needs of increasing member base.
  • Prepare ad-hoc reporting and data requests
  • Special projects as assigned
  • Skills Required :

  • Ability to thrive in a fast-paced, rapidly changing, high volume work environment.
  • Clear and articulate communicator, both verbal and written.
  • Ability to shift between priorities.
  • Problem solving skills.
  • Ability to multi-task using a telephone and computer.
  • Additional Information :

    Full benefit package including medical, dental, life, vision, company paid short / long term disability, 401(k), tuition assistance and more.

    serp_jobs.job_alerts.create_a_job

    Customer Service Representative • Novi, MI, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    PerceptaDearborn, MI, US
    serp_jobs.job_card.full_time
    At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.As a Customer Service Representative (specializing in the automotive industry) working...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative-I (Medical Billing Call Center Customer Service Representative - Iowa) - PFS (Remote)

    Customer Service Representative-I (Medical Billing Call Center Customer Service Representative - Iowa) - PFS (Remote)

    Trinity HealthNovi, MI, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Customer Service Representative.Performs day-to-day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location.Serves as part of a Cu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    SunSourceSouthgate, MI, US
    serp_jobs.job_card.full_time
    Customer Service Representative.K+S Services, a SunSource company, offers a full range of industrial repair capabilities with over 866 different manufacturers and over 122,000 unique part numbers s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Customer Service Representative - PT

    Customer Service Representative - PT

    Avis Budget GroupDetroit, Michigan, United States
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Customer Service Representative.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Spanish Bilingual Customer Care Representative II

    Spanish Bilingual Customer Care Representative II

    PerceptaDearborn, MI, US
    serp_jobs.job_card.full_time
    At Percepta, we bring first-class service across each market we support.As a Spanish Bilingual Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Care Representative II

    Customer Care Representative II

    PerceptaDearborn, MI, US
    serp_jobs.job_card.full_time
    At Percepta, we bring first-class service across each market we support.As a Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be part of creating and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    U-HaulMadison Heights, MI, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreePontiac, MI, US
    serp_jobs.job_card.full_time
    We are seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Everlight SolarDetroit, MI, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    French Bilingual Customer Care Representative II (Hybrid in Dearborn)

    French Bilingual Customer Care Representative II (Hybrid in Dearborn)

    PerceptaDearborn, MI, US
    serp_jobs.job_card.full_time
    At Percepta, we bring first-class service across each market we support.As a French Bilingual Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be par...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Customer Service Associate - Customer Service Center - Frankfort, KY

    Customer Service Associate - Customer Service Center - Frankfort, KY

    WesBanco Bank Inc.Ann Arbor, MI, United States
    serp_jobs.job_card.full_time +1
    Customer Service Associate - Customer Service Center.This position is 100% remote within the Bank's footprint.Employee will work full time remote outside of a WesBanco location (may occasionally at...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative - H-1

    Customer Service Representative - H-1

    AmeriVet Veterinary PartnersWayne, MI, US
    serp_jobs.job_card.full_time
    Veterinary Customer Service Representative.Greet clients and pets warmly upon arrival.Accurately input new client and pet information into the system. Answer and direct phone calls professionally an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Robert HalfTroy, MI, US
    serp_jobs.job_card.permanent
    We are looking for a dedicated and detail-oriented Customer Service Representative to join our remote team in Troy, Michigan. In this role, you will provide exceptional service to customers by addre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    The Boyd GroupNorthville, MI, US
    serp_jobs.job_card.full_time
    Welcome to Gerber Collision & Glass.Our team members drive us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    US FarathaneAuburn Hills, MI, US
    serp_jobs.job_card.full_time
    Customer Service Representative.US Farathane is seeking a Customer Service Representative.US Farathane has been a leading source of plastics manufacturing, supplying the automotive industry for ove...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarHarper Woods, MI, US
    serp_jobs.job_card.full_time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Costco Customer Service Representative - Starting at $22 / hr

    Costco Customer Service Representative - Starting at $22 / hr

    TradeJobsWorkforce48307 Rochester Hills, MI, US
    serp_jobs.job_card.full_time
    Bring your energy to the role of Costco Customer Service Representative to follow safety procedures and company policies, support the preparation and delivery of goods or services, and respond prom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Licensed Customer Service Representative - Ann Arbor, MI

    Licensed Customer Service Representative - Ann Arbor, MI

    The Auto Club GroupAnn Arbor, MI, United States
    serp_jobs.job_card.full_time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Why Choose a Career with the AAA The Auto Club Group (ACG). Established brand that has been ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30