Audio / Video & Window Shading Technical Support

Job Description

SUMMARY :

Initiates, coordinates, and executes technical support to dealers and installers in the audio / video, shading, and window covering industry.

DUTIES AND RESPONSIBILITIES :

• Answers and handles telephone calls in a professional and timely manner; takes accurate and detailed notes with high degree of professionalism and courtesy.
• Exercises considerable judgment and discretion in handling support-related inquiries.
• Coordinates and schedules troubleshooting appointments, ensuring all parties are informed of and kept abreast of schedules.
• Assists dealers with on-site installation questions and technical troubleshooting.
• Generate and edit Excel spreadsheets with data, charts, and graphs.
• Proficient in editing and writing installation and troubleshooting documents.
• Answering dealer inquiries, schedule on-site appointments, and follow up with dealers about their support case.
• Creating Support Cases and Sales Orders promptly, ensuring the necessary products or parts ship in a timely manner.
• Performing data entry tasks for support figures, metrics, and other relevant information to maintain an organized and accessible filing system.

Requirements

QUALIFICATIONS :

Two to four years related experience or equivalent.

Basic competence in duties and tasks of supervised employees.

Strong organizational, problem-solving, and analytical skills

Ability to manage priorities and workflow

Excellent customer service and interpersonal skills.

Good judgment with the ability to make timely and sound decisions

Creative, flexible, and innovative team player

Commitment to excellence and high standards.

Excellent written and verbal communication skills.

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Proficient in Microsoft Suite

Technical / Mechanical background

AV Installation background preferred

Benefits

Job Type : Full-time

Salary : Starting from $45,000 per year

Benefits :

401(k)

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Schedule :

Monday to Friday

Ability to commute / relocate :

Austin, TX 78758 (Preferred)

Education :

High school or equivalent (Preferred)

Experience :

Technical support : 2 years (Preferred)

Work Location :

One location

Company's website :

www.screeninnovations.com

Benefit Conditions :

Waiting period may apply

Only full-time employees eligible

Work Remotely :

No

Requirements

DUTIES AND RESPONSIBILITIES :

Answers and handles telephone calls in a professional and timely manner; takes accurate and detailed notes with high degree of professionalism and courtesy.

Exercises considerable judgement and discretion in handling support-related inquiries.

Coordinates and schedules troubleshooting appointments, ensuring all parties are informed of and kept abreast of schedules.

Assists dealers with on-site installation questions and technical troubleshooting.

Generate and edit Excel spreadsheets with data, charts, and graphs.

Proficient in editing and writing installation and troubleshooting documents.

Answering dealer inquiries, schedule on-site appointments, and follow up with dealers about their support case.

Creating Support Cases and Sales Orders promptly, ensuring the necessary products or parts ship in a timely manner.

Performing data entry tasks for support figures, metrics, and other relevant information to maintain an organized and accessible filing system.