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Lead Mixed Methods UX Research

Lead Mixed Methods UX Research

MediabistroNew York, NY, United States
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This range is provided by Ascendo Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$125,000.00 / yr - $180,000.00 / yr

Direct message the job poster from Ascendo Resources

Location : Puerto Rico, East Coast (U.S.), or Chicago

Position Summary

We are seeking an experienced Lead Mixed Methods UX Researcher to drive data-informed design and innovation across multiple digital platforms. In this leadership role, you will both conduct and oversee research initiatives, manage priorities, and mentor a team of researchers. You’ll collaborate cross-functionally to deliver impactful insights that shape user-centered products and services.

Key Responsibilities

  • Research & Execution : Lead end-to-end UX research projects—from planning and methodology selection to data collection, analysis, synthesis, and reporting.
  • Apply a wide range of qualitative and quantitative methods, including usability testing, user interviews, ethnographic studies, heuristic evaluations, and surveys.
  • Select and apply appropriate methodologies to address varying project goals and complexity.
  • Manage, mentor, and inspire a small team of UX researchers, promoting best practices and creative thinking.
  • Oversee the research budget, resources, and vendor relationships.
  • Guide the hiring process to build a strong research talent pipeline.
  • Balance hands-on execution with strategic guidance.
  • Partner with UX Designers, Product Managers, Engineers, and Division Managers to validate assumptions and test product hypotheses.
  • Communicate findings clearly and persuasively to diverse stakeholders—from C-suite executives to development teams.
  • Build consensus and influence decisions with evidence-based insights.
  • Identify and prioritize incoming research needs to support both long-term strategy and daily project execution.

Supervisory Responsibilities

  • Conduct hiring, onboarding, training, performance reviews, and disciplinary actions in accordance with organizational policies.
  • Assign and direct team workloads, resolve issues, and ensure high-quality research output.

    • Required Qualifications

    Education

  • Bachelor's degree in Computer Science, Human-Computer Interaction (HCI), Human Factors, Information Systems, Marketing, Journalism, Statistics , or a related field.

    • Experience

  • 8+ years of hands-on experience in UX research, leading projects across digital platforms.
  • 2+ years of experience managing and mentoring research teams.

    • Certifications

  • No certifications or licenses required.

    • Leadership & Team Management

  • Strong ability to coach and mentor researchers.
  • Proven success in leading cross-functional teams and projects.
  • Skilled at managing performance, fostering growth, and motivating teams.

    • Business Acumen

  • Deep understanding of stakeholder needs and how to align research outcomes with business objectives.
  • Experience integrating insights into strategic recommendations for business impact.
  • Comfortable handling confidential or sensitive information.

    • Technical Knowledge

  • Familiarity with digital product development and banking technology initiatives.
  • Understanding of front-end development and design principles is a plus.

    • Communication

  • Exceptional verbal and written communication skills in both English and Spanish .
  • Skilled at presenting complex findings through reports, executive summaries, and data visualizations.
  • Confident communicator across diverse audiences, including technical and non-technical stakeholders.

    • Analytical Thinking

  • Strong critical thinking and problem-solving abilities.
  • Proficient in data analysis, synthesis, and storytelling through research.
  • Comfortable working with quantitative and qualitative data to derive actionable insights.

    • Project Management

  • Strong organizational and prioritization skills; ability to manage multiple projects with minimal supervision.
  • Knowledge of project coordination, budgeting, time / resource allocation, and reporting.
  • Flexible and adaptive to changing priorities and business needs.

    • Operational & Regulatory Knowledge

  • Experience managing research operations, including budget tracking and vendor contracts.
  • Familiarity with regulatory and compliance considerations in digital experiences.

    • Language Requirements

  • Fully bilingual in English and Spanish (spoken and written)
  • Proficient in Microsoft 365 Suite .
  • Familiarity with research tools and platforms for surveys, usability testing, and collaboration.
  • Desired : understanding of front-end coding, design systems, and modern software development practices.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Finance
  • Industries : Banking

    • Referrals increase your chances of interviewing at Ascendo Resources by 2x

    Inferred from the description for this job

    Medical insurance

    401(k)

    Vision insurance

    Paid maternity leave

    Paid paternity leave

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