Full Time Assistant Store Manager (Store 5475)

Overview

Join to apply for the Full Time Assistant Store Manager (Store 5475) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Responsibilities

• Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
• You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business.
• This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / returns using the Point-of-Sale (POS) system, including handling correct change, bagging merchandise, providing receipts, and maintaining top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate.
• Promote GameStop's guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training them in company policies, procedures, practices, and guidelines.
• Observe associate performance and provide timely feedback to the Store Manager; address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations.
• Provide recognition and feedback to store associates; regularly input written feedback into Workday / HR service management system in partnership with the Store Manager.
• Ensure associates have completed onboarding, training, and compliance training before opening or closing shifts; ensure familiarity with all policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities.
• Schedule store associates to follow scheduling guidelines, manage breaks and meals, and maintain optimum staffing for guest service.
• Approve payroll, enter paid time off and edits, and verify pay for all time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention; conduct security checks and communicate concerns to the Store Manager.
• Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Perform store inventory counts, restock merchandise, and keep products organized and alphabetized on the sales floor.
• Count, balance, and reconcile daily transaction totals; ensure closeout paperwork and bank deposits are completed accurately and timely; maintain sufficient cash and change for transactions.
• Verify shipments for discrepancies / shortages and record discrepancies in POS; conduct inventories and communicate discrepancies to the Store Manager / District Manager.
• Process defectives / recalls and stock pulls promptly, ensuring proper labeling and packing lists.
• Maintain awareness of staff and guest safety; report injuries promptly per guidelines.
• Assist in maintaining store records / files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager's absence.
• Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct; follow opening and closing procedures.

Qualifications

Key Job Skills and Abilities

EEO and Legal

Job descriptions are subject to change based on business needs and legal requirements. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply.

Apply information

This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.

Benefits

Full-time store positions at GameStop are eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions at GameStop may also be eligible for a bonus and / or other incentives.

Pay

Pay : $18.24 - $22.24

Seniority level

Employment type

Job function

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