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Creator Success Advocate, BeatStars Marketplace Job at BeatStars in Tampa

Creator Success Advocate, BeatStars Marketplace Job at BeatStars in Tampa

MediabistroTampa, FL, United States
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Creator Success Advocate, BeatStars Marketplace

Remote - USA

About BeatStars

Since 2008, BeatStars has been the pioneering and go-to online music marketplace to connect millions of recording artists and music producers worldwide. BeatStars is also the leading artist discovery tool for all the major and independent labels. Most recently, BeatStars partnered with Sony Publishing to launch its publishing arm on the platform.

Today, BeatStars has over 10 million creators engaging in our platform, and we\'ve paid over $400M to our creator community. We continue to support independent musicians with the tools, community, opportunities, and education they need to earn a living doing what they love.

What You’ll Be Doing

In the role of Creator Success Advocate, BeatStars Marketplace, you’ll demonstrate a proven ability to establish and cultivate meaningful relationships with our top Marketplace producers to ensure a world-class customer experience, help them succeed and grow their brand on BeatStars, and hit sales quotas for our Promote feature. As an experienced customer success professional, you will become knowledgeable about BeatStars Marketplace along with our Promote product, define and practice customer success best practices and processes, and excel in delivering service that exceeds our customers’ expectations. Ideally, you will benefit from prior experience in a results-driven, customer success, and account management role interacting with artists and producers in the music industry. Reporting to the Director of Creator Success, you’re a proactive, solutions-oriented team member who thrives in an environment that is highly autonomous, collaborative, and supportive.

Responsibilities

  • Develop and cultivate strong customer relationships with our top Marketplace members to deliver the maximum value from our products and services while helping optimize their experience and support a successful user journey
  • Upsell BeatStars’ Promote feature, including educating producers on how to benefit from the feature, to meet ambitious sales quotas and revenue targets
  • Prospect for members who could benefit from utilizing BeatStars Promote to increase their brand awareness on the BeatStars Marketplace
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting to help increase the effectiveness of the entire team
  • Review the customer journey, identifying how to support it at key points through feature optimization and cross-sells, taking a consultative approach in helping clients overcome issues and achieve goals
  • Help producers set goals and establish milestones to work towards on a path to help them grow their music business
  • Work closely with Marketing colleagues to identify success stories and the creation of testimonials, training content, and educational materials for producers to keep them engaged and enhance their success
  • Review customer complaints and concerns, and seek to improve the customer experience in collaboration with the product / support team
  • Attend BeatStars meet-ups and relevant music industry events in person to connect with creators, understand their needs, provide personalized support, and stay updated on industry trends.
  • Curate playlists as needed to support ongoing playlist features on our site.

What you’ll need

  • Proven work experience and high performance in Customer Success or a similar role
  • Exceptional ability to communicate and foster positive business relationships
  • Experience understanding software products in depth, CRM experience a plus
  • Accountability and strong organizational skills are essential
  • Experience managing and expanding customer relationships with a strong commercial aptitude, including handling objections to achieve results
  • Experience with online marketing platforms (Google Ads, YouTube Ads)
  • Bonus : Experience working with producers / artists / music industry
  • This role might be for you if

  • You are a team player. You understand that flying solo is a limiting and isolating choice and know that making your team look good works far better than creating a one-man show.
  • You are an expert communication router - being at the center of the information triangle among the market, team, and company, you know how to find the best method and style to communicate thoughts, ideas, and feedback.
  • You lead by influence, core values, and example, through motivating, guiding, and keeping your functional leads focused on the vision and goals.
  • You relate well to people and easily establish good relationships.
  • You respond quickly and appropriately to the needs of others.
  • You have a knack for explaining complicated things simply.
  • You’re level-headed and cool under pressure. When things change, you know how to roll with the punches.
  • You enjoy managing the big picture, as well as the small details.
  • You are an out-of-the-box thinker when it comes to finding solutions to problems.
  • You will blow us away with your work ethic, passion, integrity, attitude, and energy!
  • We\u2019re a small and growing team working together closely and operating with complete autonomy and freedom. This means you will have a direct impact on any project that you work on, and your success will be felt across the company and by your clients. Some other perks include :

  • Elite Tier Benefits Program - generous contributions towards medical, dental, and vision for employees and dependents
  • FSA / HSA
  • 20 PTO days (+5 Days at 4 years tenure) and Routine sick days
  • 10 Company Observed Holidays + 2 Floating Holidays
  • Encouraged Daily Async Meditation
  • 8 weeks of parental leave paid at 100%
  • Company-sponsored Short Term Disability and Basic Life Insurance
  • Voluntary Benefits (LTD, Additional Life, and 401k)
  • $70-month tech reimbursement
  • $30-month wellness reimbursement
  • Company observed Self-Care Days (4x per year)
  • Virtual social events and a sense of community (even online)
  • Global Recognition and Anniversary Program
  • Plenty of opportunities while we grow and scale in a global environment
  • Access to On-Demand Learning Platform
  • Compensation :

    This salary / OTE range represents the low, middle, and high end of the salary or OTE (Sales roles only) range for this position, and is subject to change. To determine starting pay, we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Salary / OTE is just one component of our total rewards package. All regular employees are also eligible for additional benefits and perks BeatStars has to offer.

    OTE : $75,000-$87,000 USD; base plus incentive. Base target $45,000-$53,000 and incentive target $30,000-$34,000.

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