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IS Technology Support Specialist

IS Technology Support Specialist

Virtua HealthMarlton, NJ, US
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At Virtua Health, we exist for one reason – to better serve you. That mission fuels how we connect patients with care and how we support our colleagues. This description reflects the current IT Support role at Virtua Health.

Overview

Location : Lippincott Drive, Marlton, NJ. Remote Type : On-Site. Employment Type : Employee. Employment Classification : Regular. Time Type : Full time. Work Shift : 1st Shift (United States of America). Total Weekly Hours : 40.

Summary

Installs, configures, and responds to customer support calls for software, hardware, peripherals, and other data network devices; troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; develops and maintains technical documentation; interfaces with other IT teams and service vendors to resolve problems. Maintains a professional, customer-service focused image in all communications and fosters productive relationships with other IT teams.

Position Responsibilities

  • Requires travel to customer / remote sites to complete tasks; home base assignment may vary based on support and customer needs; available for 24 / 7 support as needed.
  • Promptly responds to tickets and work orders; updates ticket notes with progress and resolution; follows up with customers to ensure satisfaction; leaves follow-up notices when servicing customer equipment in their absence; adheres to IT business practices.
  • Participates in IT projects as needed.
  • Creates and maintains support and technical documentation in the department knowledgebase.
  • Maintains rapport with customers by meeting with users to determine quality of service and makes necessary adjustments to accommodate needs; investigates complaints and identifies trending issues.
  • Performs in-depth research to reveal improved methods and technology for IT customer functions.
  • Independently maintains knowledge of the latest technologies, including new hardware, mobile devices, and various operating systems; participates in educational opportunities.

Position Qualifications

  • Minimum of 3 years' experience in computer hardware installation, maintenance and repair. Strong analytical, technical and troubleshooting skills. Customer focus and a positive, can-do approach.
  • Good interpersonal, verbal and written communication skills.
  • Ability to write and maintain clear documentation about system architecture, releases, and implementation plans; develop and maintain internal documentation.
  • Strong attention to detail, problem investigation and diagnostic skills.

    • Required Education

    Associates degree preferred.

    Training / Certifications / Licensure

    A+ certification, MCP or HDI certification preferred or equivalent work experience required.

    Compensation and Benefits

    Hourly Rate : $26.22 - $40.65. The actual salary / rate will vary based on experience, internal equity, and market data. Virtua offers a comprehensive benefits package for full-time and part-time colleagues, including medical / prescription, dental and vision, flexible spending accounts, retirement plan options, paid time off, sick leave, disability coverage, life insurance, tuition assistance, and an employee assistance program. Eligibility for benefits is governed by plan documents and policies.

    For more benefits information, click here.

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    Technology Support Specialist • Marlton, NJ, US