Banking Associate
The Banking Associate is a professional in banking, plays a key role in delivering TDs Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.
The Banking Associate performs a wide range of tasks including processing customer transactions, opening new accounts, and educating customers on all banking products and services. They deliver end-to-end advice customers expect, building trust with educational content & tools, providing consultative support, and advocating with proactive insights & recommendations. They utilize TDs systems and tools to engage with customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer.
Education & Experience :
- High school diploma or GED
- 1 year experience working with customers in any capacity and can be demonstrated through any of the following : volunteering, education, military experience preferred
- Demonstrated customer service skills preferred
- Ability to work during operating hours to include evenings, weekends, and holidays as scheduled
- Teller experience preferred
- Required to complete Teller training and part 1 of platform training upon hire
- Strong organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear, and consistent
- Demonstrated effective problem-solving skills
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Sound judgment in decision making and problem solving
- Proficient in Microsoft Office
- Notary License preferred
Customer Accountabilities :
Consistently provides legendary customer service while transacting, promoting, educating, and referring TD Products to new and existing customersEstablishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referralManages wait times to meet with a Banker by scheduling, rescheduling, or canceling client meetingsEngages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expertUnderstands and supports the Banks customer service strategyConsiders the impact of decisions on the well-being of TD, its customers, and stakeholdersDrives referrals to Store colleagues and partners to support the broader more complex financial needs of customersEnsures tasks are performed within established policy and proceduresSuccessfully completes all required job-specific, compliance-related trainingUnderstands, utilizes, and follows compliance / risk and control programsEnsures ongoing compliance with internal / external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator, and compliance requests and findings. Maintains appropriate records of action plansIs knowledgeable of and complies with TD Code of ConductShareholder Accountabilities :
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customerAccurately processes cash / deposit / withdrawal transactions and other account servicing requestsDecisions & processes everyday transactions such as but not limited to opening / closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating addressEnsures compliance with all regulations, policies, and procedures adhering to required controls, critical dates, and accurate documentsApplies customer authentication principles, compliance regulations, and due diligence to new account openings and transactionsAccurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers / stations / balancesFollows policy and procedure for Customer AuthenticationActs as Dual Control agent when requiredFollows all required open / close proceduresEmployee / Team Accountabilities :
Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the teamBe an active participant in personal performance and development activitiesActs as a brand champion both internally and externallyCollaborates with team members in contributing to the success of the team and organizationPartners as a team playerActively seeks opportunities to improve delivery of work with high attention to quality standardsActively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skillsPositively embraces changeAdheres and participates in TDs Shared CommitmentsModels quality service at every Customer interactionBe engaged in advancing and sustaining a unique, inclusive culture that reflects TDs diversity agenda, and creates an extraordinary employee experienceMay train and act as a mentor to newer colleaguesPhysical Requirements :
Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%Domestic Travel OccasionalInternational Travel NeverPerforming sedentary work FrequentPerforming multiple tasks ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds ContinuousSitting FrequentStanding FrequentWalking FrequentMoving safely in confined spaces OccasionalLifting / Carrying (under 25 lbs.) OccasionalLifting / Carrying (over 25 lbs.) OccasionalSquatting OccasionalBending OccasionalKneeling OccasionalCrawling - OccasionalClimbing OccasionalReaching overhead OccasionalReaching forward OccasionalPushing OccasionalPulling OccasionalTwisting OccasionalConcentrating for long periods of time ContinuousApplying common sense to deal with problems involving standardized situations ContinuousReading, writing, and comprehending instructions ContinuousAdding, subtracting, multiplying, and dividing ContinuousWho We Are :
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.
Our Total Rewards Package :
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incenti