Service Management AssociateVirtualVocations • Cranston, Rhode Island, United States
Service Management Associate
VirtualVocations • Cranston, Rhode Island, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Service Management Associate to join their team.
Key Responsibilities
Oversee daily call queue performance, ensuring coverage and adherence to SOPs
Generate reports and dashboards related to call metrics and SLA compliance
Assist the Service Management team with trend analysis and process documentation
Required Qualifications
Strong knowledge of ConnectWise Manage and similar call routing systems
Familiarity with call center metrics such as SLA attainment and staffing adherence
Experience with contact center or ITSM tools
Working knowledge of ITIL concepts as they apply to MSP operations
Organizational and conflict-resolution skills
serp_jobs.job_alerts.create_a_job
Management Associate • Cranston, Rhode Island, United States
Job_description.internal_linking.related_jobs A company is looking for a Manager, Customer Account Management.Key Responsibilities Lead and develop a high-performing team of Customer Account Managers to achieve performance goals Drive custo...serp_jobs.internal_linking.show_more A company is looking for a Client Engagement Associate to support the operations and delivery of blended learning programs for Enterprise clients.
Key Responsibilities Manage the delivery of blend...serp_jobs.internal_linking.show_more A company is looking for a Service Suite Account Manager to serve as the primary business liaison for assigned dealership Fixed ops departments.
Key Responsibilities Build and maintain strong rela...serp_jobs.internal_linking.show_more A company is looking for an Employee Benefits Client Advocate to support their Employee Benefits team by guiding clients through benefit plans and resolving inquiries.
Key Responsibilities Respond...serp_jobs.internal_linking.show_more 
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada.
We provide exceptional customized service with an emp...serp_jobs.internal_linking.show_more A company is looking for a Senior Associate, CSA-3.Key Responsibilities Provide clients with account statements, balance inquiries, and various banking documents Facilitate account maintenance, ...serp_jobs.internal_linking.show_more A company is looking for a Member Service Guide.Key Responsibilities Engage members with empathy and professionalism across calls and digital channels Build high-quality connections that create ...serp_jobs.internal_linking.show_more 
Macy’s is more than just a store.One that’s captured the hearts and minds of America for more than 160 years.A story about innovations and traditions…about inspiring stores and i...serp_jobs.internal_linking.show_more
We are seeking a dynamic and sports-minded individual to join our team as a Customer Service & Sales Associate.As a key member of our customer service department, you will play a crucial role in de...serp_jobs.internal_linking.show_more A company is looking for a Telecom Industry Management Consultant - BSS SME.Key Responsibilities Build model diagram / architecture inclusive of all required business processes Research other tele...serp_jobs.internal_linking.show_more A company is looking for a Client Services Associate (Remote).Key Responsibilities Triage and answer inbound communication via phone, chat, e-fax, email, and portal messages Provide ordering sup...serp_jobs.internal_linking.show_more A company is looking for a Contact Center Associate 3 (H) to serve as a team lead in a remote setting.Key Responsibilities Serves as team lead and subject matter expert, assisting management and ...serp_jobs.internal_linking.show_more A company is looking for a Contact Center Associate 3 (H) to serve as a team lead and provide assistance in a remote setting.
Key Responsibilities : Serve as team lead and subject matter expert, as...serp_jobs.internal_linking.show_more A company is looking for a Senior Director, Consumer & Customer Service.Key Responsibilities Set the customer service vision and strategy in partnership with senior leadership to deliver exceptio...serp_jobs.internal_linking.show_more Macy’s is more than just a store.One that’s captured the hearts and minds of America for more than 160 years.A story about innovations and traditions…about inspiring stores and i...serp_jobs.internal_linking.show_more 
The Division of Pre-College and Undergraduate Programs is responsible for developing and offering non-credit and credit courses and programs for over 6,000 high school students, as well as Brown Un...serp_jobs.internal_linking.show_more Associate Director, Student Learning Outcomes Assessment and Accreditation.Non-Union Non-Classified Staff.Anticipated Hiring Salary Range : $85,000 - $98,500.
The University of Rhode Island enrolls a...serp_jobs.internal_linking.show_more 
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_more
Customer Account Management Manager
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Engagement Associate
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Service Suite Account Manager
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Maryland Licensed Client Advocate
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Fulfillment Associate
Granite Telecommunications • Lincoln, RI, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Associate, Client Services
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Member Service Guide
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
At Your Service Center Associate, Attleboro - Full Time
Macy's • North Attleboro, MA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service & Sales Associate
Navrei Inc. • Providence, RI, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Telecom Management Consultant
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Client Services Associate
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Contact Center Associate Lead
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Contact Center Associate
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Director of Customer Service
VirtualVocations • Cranston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Seasonal Retail At Your Service Associate, Hanover
Macy's • Hanover, MA, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Director, Enrollment Management
InsideHigherEd • Brown Station, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Associate Director, Student Learning Outcomes Assessment and Accreditation
InsideHigherEd • Kingston, Rhode Island, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
United States Customs and Border Protection Officer
U.S. Customs and Border Protection • Carolina, Rhode Island, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new