Talent.com
Customer Success Manager

Customer Success Manager

Macquarie Technology GroupSydney Florida, United States, 33527
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Success Manager

About us

Were proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running! This is in addition to being Great Place to Work Certified 2024. We've also won the 2024 Gallup Exceptional Workplace Award globally!

Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned and operated, with an industry-leading customer service model, were trusted by our customers to provide the services that enable their business success.

We have made it our challenge to make our people feel good and love the work they do. Because of this, our people are energised and motivated in their work.

We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid

The Customer Success Manager (CSM) position exists to ensure customers achieve long-term value from cloud solutions. This role is accountable for the customer lifecyclefrom customer initiation, adoption to renewal ensuring seamless experiences and long-term value realization. This role is focused on customer retention, revenue protection through strategic relationships with key stakeholders, particularly economic buyers and executive sponsors.

Why Us?

  • We have been awarded Australia's #1 Great Place to Work 2025 for the second year running!
  • We're Great Place to Work Certified 2024.
  • We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award!
  • We're the #1 Managed Services Cloud business in Australia.
  • We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
  • Youll make an impact : Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
  • We Invest in you : Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.

What you'll be doing :

  • Driving ongoing customer engagement,
  • Fostering account growth and retention,
  • Minimizing churn by proactively guiding customers,
  • Achieving maximum value for the customer from our solutions,
  • Addressing any challenges in a timely manner,
  • Serving as a trusted advisor committed to customers ongoing success.

    • Experience and skills required :

  • Experience in SaaS or Cloud industrie is a mandatory requirement.
  • 3+ years of experience in a customer success role.
  • Bachelors degree in business, IT, communications, or a related field.
  • Passionate about technology.
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Customer-centric mindset with excellent interpersonal, communication, and problem-solving skills.
  • Proactive, results-oriented, self-motivated and curious : Bias for action and committed to iterating when necessary.
  • Demonstrated strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
  • Proficiency with CRM tools, customer success platforms, and analytics tools.
  • Team player with collaborative approach.

    • Desirable experience and skills :

  • Advanced degree in Business, IT or Communications.
  • Relevant certification in Customer Success, Account Management, or related fields (e.g., SuccessHACKER, CSM certification).
  • Knowledge of customer success best practices and frameworks.
  • Successfully owned a territory, and oversaw +100 accounts
  • Experience in managing strategic account planning & execution enterprise-level accounts.
  • Proficiency in handling customer escalations and resolving conflicts.

    • If this excites you, apply now , we'd love to hear from you!

    PI43c25d6b558d-30511-38325415

    serp_jobs.job_alerts.create_a_job

    Customer Manager • Sydney Florida, United States, 33527

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Customer Success Manager (SMB) (Hybrid)

    Customer Success Manager (SMB) (Hybrid)

    KnowBe4Clearwater Beach, FL, US
    serp_jobs.job_card.full_time
    Customer Success Manager (SMB) (Hybrid).Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Client Success Manager

    Client Success Manager

    AppWorkSt. Petersburg, Florida, United States, 33701
    serp_jobs.job_card.full_time
    At AppWork, we've built a simple, user-friendly.PropTech platform that modernizes maintenance operations.Our platform brings everything into one easy-to-use platform so property managers, maintenan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Brand Success Manager

    Brand Success Manager

    FranbassadorTampa, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    This is NOT a marketing position.If you're a marketer do not apply, please.Franbassador is a leading influencer marketing company specializing in driving awareness of franchise opportunities throug...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Success Manager - Managed IT Services

    Customer Success Manager - Managed IT Services

    Konica Minolta Business SolutionsOldsmar, FL, United States
    serp_jobs.job_card.full_time
    All Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Customer Success Manager!. Reporting to the National Manager - Customer Su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Customer Success Manager- Public Safety

    Customer Success Manager- Public Safety

    Vector SolutionsTampa, FL, United States
    serp_jobs.job_card.full_time
    Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology.Vector's unique product set aims at training and learning management, continuing educ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    QualifactsTampa, FL, US
    serp_jobs.job_card.full_time
    Customer Success Manager (CSM).We are primarily seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Summary of the Customer Success Manager (CSM).The Custom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Manager - Customer Support

    Manager - Customer Support

    ValidityTampa, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    About the Role As a Manager of Customer Support at Validity, you will be responsible for ensuring Validity provides a best-in-class support experience. You will leverage your previous success in dev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    EnumerateClearwater Beach, FL, US
    serp_jobs.job_card.full_time
    Enumerate is looking to hire a Customer Success Manager.This role will prioritize building positive relationships with our existing customers and helping them gain access to resources and tools to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    Shift4Tampa, FL, US
    serp_jobs.job_card.full_time
    Shift4 (NYSE : FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.As the leader in commerce-enabling technology, Shift4 powers billions of transactions a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Success Manager

    Success Manager

    MDVIPTampa, FL, US
    serp_jobs.job_card.full_time
    This is a remote position with a preference for candidates based in Tampa, FL.MDVIP : Transforming Primary Care, One Patient at a Time. MDVIP is a national leader in personalized healthcare, empoweri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Success Team Lead

    Client Success Team Lead

    Faster Way to Fat LossClearwater Beach, FL, US
    serp_jobs.job_card.full_time
    At FASTer Way to Fat Loss, we're on a mission to transform lives through a cutting-edge approach to fitness, nutrition, and accountability. As we scale, we're committed to delivering a seamless, hig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Flexible Consumption Revenue Recognition Implementation Manager

    Flexible Consumption Revenue Recognition Implementation Manager

    USA JobsTampa, FL, US
    serp_jobs.job_card.full_time
    Flexible Consumption Revenue Recognition Implementation Manager.Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advance...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_hour
    • serp_jobs.job_card.promoted
    Customer Success Manager- Government Solutions

    Customer Success Manager- Government Solutions

    Vector SolutionsTampa, FL, United States
    serp_jobs.job_card.full_time
    Vector Solutions is seeking a Customer Success Manager to join the Government Solutions team who is responsible for cultivating and maintaining strong customer relationships, ultimately ensuring th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Telecommute Customer Success Representative

    Telecommute Customer Success Representative

    TradeJobsWorkforce33576 San Antonio, FL, US
    serp_jobs.job_card.full_time
    As a Telecommute Customer Success Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager (Account Manager)

    Customer Success Manager (Account Manager)

    ReliaQuestTampa, FL, US
    serp_jobs.job_card.full_time
    Are you a team player who thrives in a fast-paced, customer facing environment? As a Customer Success Manager at ReliaQuest, you will be driving cross functional engagement amongst every department...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Specialist

    Customer Success Specialist

    Robert HalfTampa, FL, US
    serp_jobs.job_card.permanent
    We are looking for a dedicated Customer Success Specialist to join our team in Tampa, Florida.In this role, you will play a critical part in ensuring our clients receive exceptional service and sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Implementation Manager (Customer Onboarding) - Riverview, FL

    Implementation Manager (Customer Onboarding) - Riverview, FL

    BlueGrace LogisticsRiverview, FL, US
    serp_jobs.job_card.full_time
    This role is primarily responsible for the successful onboarding of new clients, focused with North American transportation Management. This person will oversee all facets of implementation includin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Experience Manager

    Customer Experience Manager

    MichaelsNew Port Richey, FL, US
    serp_jobs.job_card.full_time
    Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30