Field Services Technician

Job Description

Job Description

Title : Field Service Technician

Duration : 3 months

Shift : M-F 8-5

Must Have :

• Basic computer troubleshooting experience
• Experience w / Microsoft systems
• Personal vehicle
• Go getter personality, reliable, great customer service

Plusses :

Day to Day :

This position is onsite and is responsible for troubleshooting and resolving basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality.