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Dispatch Manager

Dispatch Manager

F.H. FurrRockville, MD, US
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Dispatch Manager

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is a premier service provider with over 1,000 employees and more than 600 trucks on the road. We pride ourselves on delivering top-notch customer service and maintaining a high-energy, team-oriented culture. We are currently seeking a Dispatch Manager to oversee our dispatch operations in the Maryland market based out Rockville, MD.

What You Will Be Doing :

  • Oversee and manage dispatch operations for the Maryland market, ensuring efficient technician routing and job completion
  • Lead, coach, and develop a team of dispatchers to maximize productivity and maintain a high level of customer satisfaction
  • Monitor call volume, schedule efficiency, and technician performance to optimize workflow and minimize downtime
  • Work closely with service managers and field technicians to ensure seamless communication and execution of jobs
  • Implement and refine dispatching strategies that enhance customer experience and operational efficiency
  • Utilize dispatching software and analytics to track KPIs and make data-driven decisions
  • Resolve escalations, dispatch conflicts, and service challenges in a proactive and professional manner
  • Foster a culture of accountability, teamwork, and continuous improvement within the dispatch team

What We Are Looking For :

  • Proven experience in dispatch management, preferably in the home services industry (HVAC, Plumbing, Electrical, or similar)
  • Strong leadership skills with a track record of coaching and developing high-performing teams
  • Excellent problem-solving abilities and the capacity to make quick, effective decisions
  • Outstanding communication skills to coordinate between dispatch, technicians, and customers
  • Proficiency in dispatching software and technology, with the ability to analyze data for operational improvements
  • Ability to thrive under pressure in a fast-paced environment while maintaining attention to detail
  • Flexibility and adaptability, with a commitment to customer satisfaction and operational excellence

    • What We Offer :

  • Competitive salary with performance-based incentives
  • Comprehensive benefits package, including health, dental, vision, and 401(k)
  • Paid time off and holidays
  • Opportunities for career growth and professional development
  • A dynamic and supportive team environment
  • The chance to be part of a company that truly values its employees and customers

    • If you are ready to take the next step in your career and join a company that values leadership, efficiency, and customer service excellence, apply today! We cannot wait to meet you!

    F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

    Posted Min Pay Rate : USD $95,000.00 / Yr.

    Posted Max Pay Rate : USD $125,000.00 / Yr.

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    Dispatch Manager • Rockville, MD, US