Outreach Coordinator / Community Liaison

Description

Full Time -

Community Liaison

BAART Program

looking for a Community Liaison

who

will promote our opioid treatment programs in the Greater Los Angeles region by promoting and marketing their services through relationship building with existing and potential referral sources, identifying new referral partners, identifying market opportunities, and raising brand awareness within the designated service area.

This position will support five area centers including

a 24

/ 7.

Responsibilities :

Provides community education on opioid use disorder and conveys benefits of our treatment services to influencers and referral sources within the service area.

Builds

and

cultivates

relationships within given referral source categories with decision makers, influencers and others to build a strong referral program.

Develops and implements marketing and referral development plans to identify referral opportunities and increase program utilization.

Utilizes all available contact methodologies to achieve maximum reach : individual and personalized contacts, telephone contacts, significant email contact, mailings, etc. with the

ultimate goal

of developing trust and cultivating long term referral relationships.

Schedule and complete individual, in person meetings with decision makers and influencers to understand needs, identify and resolve barriers to establishing successful partnerships and referral relationships.

Follow up with referral sources after they have

referred

a patient to thank them for the referral, answer any questions and assess their satisfaction with the referral experience.

Develop collaborative relationships with contracted payors to foster mutually beneficial connections.

Coordinates local public relations outreach through speaking engagements, in-service

trainings

and other involvement in community organizations and joint marketing opportunities with allied healthcare professionals.

Work with

the clinical

teams to develop and refine messaging around service offerings through all touchpoints to strengthen the brand and expand awareness of the brand.

Provide staff training and coaching for customer service delivery, call handling and the inquiry and tracking process.

Ensure effective cross-communication and collaboration with the Intake team.

Ability to handle stressful situations and interact with others.

Must be present during working hours at the office for

in person

meetings and access to a computer without violating company policy.

Maintains a detailed customer relationship database system to document marketing strategies, referral related data, appointment history, call objectives and related notes.

Track, monitor and report changes in the marketplace.

Submit regular and requested reports, including weekly activity reports as directed.

Work within a matrixed team structure to improve the overall sales / referral development and Inquiry / admission process.

Extensive travel throughout the assigned territory

Other duties as assigned.

Qualifications : Minimum of 3

years

successful experience in healthcare marketing and sales, preferably in behavioral healthcare.

Proven success in direct marketing / sales and / or clinical outreach. Experienced presenting in public settings to diverse groups of individuals.

Possesses a competent understanding of substance use disorder, recovery and trends within the industry

Demonstrated and relevant sales / marketing experience in healthcare is a plus.

Bachelor’s degree from an accredited college or university in a relevant field such as marketing, health care administration or a clinical degree preferred.

Self-motivated with strong organization skills and attention to detail, with a strong work ethic.

Advanced computer skills

including

Microsoft Office programs and CRM software.

Ability to maintain routine records and communicate effectively, both orally and in writing.

Self-directed with the ability to work with little supervision.

Flexible and cooperative in fulfilling all obligations.

Demonstrates positive and cooperative behaviors when working within a matrixed team structure.

Ability to understand and follow oral and written directions, establish and maintain effective working relationships with partners, patients, program management, medical staff, counselors and peers.

Satisfactory drug screen and criminal background check

Salary Range :

Salary ranges from $23.00 to $26.00 an hour.

The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.

BayMark offers excellent benefits :

401K match

Medical, Dental, Vision Insurance

Accident Injury, Hospital Indemnity and Critical Illness Plans

Company paid

Short & Long Term

Disability

Company paid Basic Life Insurance

Paid Time Off

Bereavement Leave

Flexible Sick Time

Employee Referral Program

Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.

Here is what you can expect from us :

BAART Program

a progressive substance abuse treatment organization

is committed to the highest quality of patient care in a comfortable outpatient clinic setting.

Our

ultimate goal

is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

BAART Program

is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination

on the basis of

race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification

protected by State / Federal laws.

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