Technical Architect - Dynamics 365 CE & Power Platform

Overview

Technical Architect - Dynamics 365 CE & Power Platform

Locations : NY City Metro Area / Chicago IL / Atlanta GA

Responsibilities

• Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.
• Define and implement scalable, secure, and extensible CRM architecture.
• Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.
• Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.
• Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.
• Enable out-of-the-box features and extend capabilities using custom development where needed.
• Design and implement integrations with Shopify, Espresa, Paymentech, SendGrid, Databricks Lakehouse for Pet Registry and Microchip Registry, and Microsoft Dataverse and Customer Insights.
• Ensure real-time data synchronization and robust API-based integrations.
• Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
• Enable data-driven insights through integration with Dataverse and Power BI.
• Collaborate with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
• Provide technical leadership and mentorship to CRM developers and integration specialists.
• Participate in code reviews, solution validation, and performance tuning.

Required Skills & Experience

Preferred Qualifications

Expected Outcomes

Life at Capgemini

Capgemini supports well-being throughout life and career. Eligible employees receive flexible work options, healthcare, financial well-being programs (e.g., 401(k) and Employee Share Ownership Plan), paid time off and holidays, paid parental leave, family building benefits (adoption assistance, surrogacy, cryopreservation), social well-being benefits (back-up child / elder care and tutoring), mentoring and learning programs, Employee Resource Groups, and disaster relief.

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