Customer Service Specialist II (Remote)

Customer Service Specialist

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Description

Minimum Qualifications

Education : Associate's degree preferred

Licenses / Certifications : (None)

Experience / Knowledge / Skills :

• Four (4) years of progressive customer service experience in a medical / healthcare environment, such as a hospital, physician office, ambulatory clinic or healthcare call center
• Knowledge of healthcare revenue cycle operations
• Effective listening, reading comprehension and critical thinking skills
• Ability to multi-task in a fast-paced high-volume call center
• Must have excellent verbal and written communication skills
• Superior interpersonal skills to communicate with internal and external customers and fellow staff members
• Good typing speed and computer navigation skills
• Bilingual preferred

Principal Accountabilities