Genesys Cloud Certified EngineerVirtualVocations • Columbus, Ohio, United States
Genesys Cloud Certified Engineer
VirtualVocations • Columbus, Ohio, United States
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A company is looking for a Sr. Contact Center Engineer (Genesys).
Key Responsibilities
Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email)
Perform troubleshooting, updates, and patching of Genesys Cloud environments
Collaborate with cross-functional teams to ensure seamless integration and performance
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field
4+ years of experience in cloud contact center environments
Genesys Cloud Certification required
Minimum 3+ years of hands-on experience with Genesys Cloud
Strong understanding of voice / UC technologies and PCCE support
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