Patient Support Services Ambassador (Front De

Job Description

Job Description

General Statement

Under general supervision of the Patient Support Services Supervisor, this position performs patient intake and reception duties for PureView Health Center.

Duties and Responsibilities

Performs patient intake and reception duties for all areas of PureView Health Center

Schedules and confirms patient appointments; greets and checks in patients

Interviews patients to complete intake documents

Takes payments

Assists patients with requests for information

Performs accurate preliminary patient data entry

Maintains records that pertain to medical, dental and mental health

Answers telephones and directs calls to appropriate staff

Transmits correspondence or medical and / or dental records

May receive and route messages or documents, such as laboratory results, to appropriate staff

Occasional travel required

Performs other duties as assigned.

Required Qualifications – Experience & Education

The knowledge, skills, and abilities required for this position are typically acquired through a combination of education and experience equivalent to :

Graduation from high school or equivalent

One (1) year experience in office support, clerical, or reception

Associates degree in Business or Office Technology and medical office experience preferred

Knowledge Skills & Abilities

Knowledge of the PureView Health Center policies and procedures

PureView Health Center programs

Excellent intrapersonal and customer service skills

Electronic medical records policies and procedures

HIPAA guidelines

Office methods, practices and procedures

Business English, composition, spelling and grammar

Ability to operate personal computers and related software

Access health records; enter patient information according to prescribed standards

Communicate effectively and with respect to both patients and staff

Follow verbal and written instructions

Work in a team to share responsibilities and duties

Establish effective working relationships with patients, fellow employees, and supervisors

Special Requirements

Physical Demands

Duties are generally performed in a medical clinic environment where hazards and discomforts are controlled and modifiable.  This position requires the ability to stand, bend at the waist, kneel, reach over the head, talk, hear, and see.  Position requires knowledge and use of typical office equipment including telephone, copiers, fax machines, and personal computer.  Position requires frequent contact with clinic employees and community service agencies and citizens.  Position may require occasional visits to other sites.

Reporting Line

This position reports to the following position : Patient Support Services Manager