Senior Program Manager - Business Operations, Applied AI Solutions, Core Services

Business Operations Program Manager

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Core Services is a foundational organization within Applied AI Solutions with the goal to power the future of Applied Agentic AI by providing essential technological building blocks for transformative solutions. Our mission is to leverage the best of Amazon's unique experience to build differentiated, re-usable, enterprise grade capabilities that accelerate the delivery of AWS Applied AI Solutions. We bring together a unique portfolio of services spanning communications, IoT, geospatial, gaming, rendering, and industrial solutions - creating an ecosystem that helps businesses transform their ideas into reality. By combining Amazon's deep expertise across these domains with our commitment to Agentic AI enablement, we're building the technological foundation that will shape the future of AI-powered solutions while maintaining robust, scalable services that customers rely on today.

We are seeking an experienced Business Operations Program Manager to drive cross functional programs and lead strategic initiatives across the organization. This role will be responsible for implementing, optimizing, and managing key business processes while ensuring alignment with organizational objectives.

In this role, you will serve as a key member of our Applied AI Solutions Core Services - Program Management team, acting as the bridge between strategy and execution. You will work closely with leadership (SVP, VP, Directors) to translate business objectives into actionable plans, while managing multiple high-impact programs that drive efficiency and scale our business operations. The ideal candidate will combine strong analytical capabilities with excellent program management skills to deliver measurable results in a timely manner.

Key Job Responsibilities

• Lead and coordinate cross-functional programs and initiatives, such as Business Reviews, Operating Plan delivery, Organization Goals management etc.
• Develop and implement business operations strategies, mechanisms and best practices
• Monitor and update program dashboards to track key metrics and project progress
• Manage multiple programs and projects simultaneously while ensuring timely delivery
• Collaborate with stakeholders across departments to implement process improvements, lead process improvement workshops and change management initiatives
• Create and maintain documentation, runbooks, and standard operating procedures for knowledge sharing and scaling.
• Drive business operations excellence through process automation (e.g. AI Tools) and optimization that results in productivity gains
• Facilitate communication between different teams and departments, handle escalations and remove roadblocks.

A day in the life

Your day begins collaborating with leaders who are passionate about driving innovation in a fast-paced environment. You'll engage with brilliant minds across the organization, all united in their commitment to excellence. Each day brings opportunities to :

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

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Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.