Commerce Experience Program Manager

The application window is expected to close on : October 28, 2025

NOTE : Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The Commerce Experience Delivery and Enablement Team is at the forefront of transforming how Cisco delivers value to customers, partners, and sales teams using AI-powered solutions and intelligent automation.

This dynamic group delivers best-in-class programs that drive recurring revenue growth and streamline customer experiences through the adoption of machine learning (ML) models, predictive analytics, and AI-enabled workflows.

As a critical force behind Cisco's growth strategy, this team is responsible for delivering and enabling offer development and ensuring scalability across Cisco's global ecosystem. Working in an AI-centric, agile environment, the team collaborates with a diverse network of partners, including Business Entity leaders, corporate offer teams, product managers, Corporate IT operations, sales teams, partners, and customers.

At the heart of this team's mission is a dedication to innovation, simplicity, and operational excellence, using data-driven insights and AI-driven decision-making. Joining this team means becoming part of a global effort to redefine how Cisco creates and delivers unparalleled value across all routes to market.

Your Impact :

You will play a critical role using AI technologies-such as natural language processing (NLP), automated process orchestration, and intelligent data analytics-in planning and delivering Cisco's transformational offers and capabilities to align with the evolving needs of our customers and the industry.

In this role, you will :

Employ AI-driven monitoring tools to track project health and to drive program management standards, including project governance policies and procedures, to ensure consistent practices across technical and strategic programs

Develop program plans with well-managed dependencies and internal partner alignment in shared tools (JIRA, Confluence, etc.), and forecasting to optimize staffing, budgeting, and scheduling for maximum efficiency.

Identify, assess, and mitigate project risks, using predictive AI algorithms and advanced analytics for proactive risk management and issue resolution.

Establish effective communication channels with partners, using AI-powered collaboration platforms to ensure transparency and alignment throughout the project lifecycle.

Drive continuous improvement initiatives within the Portfolio, identify and implement improvements in processes and tools. Adhere to metrics and governance for process and drive process improvements via real-time analytics.

Build and maintain key performance indicators using to measure and report on program and portfolio performance, making data-driven decisions.

Develop strong working relationships with multi-functional teams to best understand and deliver on business goals and priorities.

Prepare program status reports and executive briefings for various partner groups, incorporating AI-powered data visualization for clear and impactful reporting.

Lead and Manage Project Managers and Scrum Leaders

Implement Projects (Prep for Discovery, Discovery, Development, Ship), tracking and resolving KBD's. Deliver within schedules and Budget.

Minimum Qualifications

4+ years of proven experience in Commerce Quoting, Order Management, Master Data Management (MDM), and Pricing, including the successful implementation of at least two AI / ML solutions within these domains.

Proven experience in developing and implementing AI use cases that drive measurable business outcomes, such as efficiency improvements and customer satisfaction

5+ years of Project Management experience.

Preferred Qualifications

Bachelor's degree or equivalent experience in computer science or related field

Proficiency in Excel, including automation features.

AI in Project Management expertise, including AI / ML model deployment and AI-powered workflow optimization.

Proficiency in Jira Tool and Process, especially with AI-based reporting and automation plugins.

Why Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.