Quality Manager

Overview

Chervon is one of the world's largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We design, engineer and market power tools and outdoor power equipment within our brand portfolio—EGO, FLEX and SKIL and for other highly respected private brands. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.

Summary Of Responsibilities

The Quality Manager leads pre-production and post-production quality activities. This role will interface directly with the Naperville and China pre-production product development teams and post-production quality teams. The Quality Manager will lead a department of Quality Engineers and other quality related specialists. A portion of the department will take ownership of efforts in the pre-production product development team. This involves conversion of customer VOC's (Voice of Customer) into technical, quantitative requirements to ensure end customer satisfaction, and alignment of those requirements with the product's brand promise and warranty goals. Those activities include user research efforts to build requirements, product risk analysis, test plan review, test protocol development, and user field testing. The remaining portion of the department will focus on post-production quality. Post-production quality will leverage quality information streams to drive root cause analysis and corrective action activities. Possible tasks include warranty analysis, conducting quality continuous improvement (QCI) audits, aligning corrective action plans, determination of quality holds, and recommendation of product disposition.

Key Job Responsibilities

The Quality Manager will oversee the team responsibilities that include the following. In most cases, the Quality Manager should also be able to execute these responsibilities when required.

• Work closely with the user research team to understand applications, and voice of the customer to develop requirements
• Support draft test plan development and test plan updates during the early phase of product development by collaborating with global R&D and quality teams (China)
• Support the development and approval of test plans for changes in suppliers, manufacturing locations, or cost reductions
• Work with product development teams to draft, validate, and implement new test procedures
• Work with product development teams to resolve issues with procedures, results, and targets
• Perform postmortems on tested tools to determine failure modes, root causes, and possible solutions
• Organize and lead field test meetings and communicate findings and conclusions to product development team
• Lead planning, identify relevant projects, and timing of field testing for new development projects
• Support design & development of new test fixtures for quality and validate performance of those fixtures
• Support investigations into customer complaints and returns
• Coordinate outsourcing of tasks (ex.; metrology, metallurgy, 3 rd party lab testing)
• Work with cross-functional Quality and R&D teams on implementation of quality improvements
• Manage product tear downs and reporting
• Present state of Quality in regular reporting format across numerous brands and product categories
• Leverage statistical methods to analyze data to drive hypotheses and conclusions
• Review and approve test report conclusions
• Review risk management reports related to new product development (FMEA or similar) and provide feedback to product development team
• Organize and execute rework activities and determine acceptance criteria of reworked products
• Build work instructions and time studies for rework projects
• Create cost analysis of post-production quality issues to drive disposition (rework, scrap, etc.)
• Refine process development and continuous improvement activities related to the above responsibilities
• Assess quality team members' performance against these responsibilities and provide feedback when necessary

Qualifications

Required Education and Experience :

Key Competences

Supervisory Responsibility

This position is a supervisory role, managing the North American Quality Team and is primarily a line management position.

Travel

This position requires up to 15% travel : some international

Work Environment

This job operates in professional office, retail, and outdoor environments as well as virtually. Expect to work 3-5 days / week in the office and 0-2 days / week virtually when not traveling. Travel to off-site field test locations and other Chervon locations will be required infrequently.

Chervon North America operates in a casual and fun environment. Our North American headquarters is located one block from I-88 in a state-of-the-art LEED certified facility with high-end amenities such as a gourmet café, gym, outdoor terrace, landscaped patio, ergonomic height-adjustable desks, and open collaborative spaces. We offer a very competitive benefits package including health, dental, vision, short / long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.

We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.

Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law.

Note

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