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DC support crew

DC support crew

Noblesoft TechnologiesSanta Clara, CA, United States
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Role : - DC support crew

Location- Santa Clara, CA

We are seeking a remote contractor crew to support ongoing operations, maintenance, and troubleshooting of systems post-installation. This role involves hands-on hardware support, remote diagnostics, and coordination with facilities teams for power and liquid cooling requirements. The crew must be responsive to urgent and weekend needs and capable of scaling based on demand.

Key Responsibilities :

  • Remotely support hardware installation, device bring-up, rack stacking, IP configuration, and diagnostics
  • Perform remote triage and troubleshooting of system issues
  • Coordinate with facilities teams for power and liquid cooling (no direct facilities work)
  • Support prototype systems and data center operations
  • Ensure continuity in crew leadership and effective knowledge transfer
  • Provide scalable support for urgent and weekend tasks as required

Required Experience :

  • Experience in data center operations , prototype hardware environments , and liquid cooling systems
  • Strong skills in remote diagnostics and troubleshooting
  • Ability to collaborate effectively with cross-functional teams
  • Flexibility to support weekend and short-notice tasks

    • Familiarity with operational standards and protocols

    Performance KPIs : KPI Description

    Response Time Speed of fulfilling contractor requests, including urgent and weekend support

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    Crew Support • Santa Clara, CA, United States

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