Talent.com
Office Manager

Office Manager

Project TransitionKnoxville, TN, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

At Project Transition , it's our mission to enable individual persons who have serious mental illness, co-occurring substance use disorder and / or a dual diagnoses of SMI and IDD live a life that is meaningful to her or him in the community on terms she / he defines.

Title : Office Manager (OM)

Supervisor : Program Director (PD)

Summary of Job Description :

Support with general office needs, auditing, operations, and reports. Works closely with other departments to meet program goals.

Specific Responsibilities :

  • Answer telephones and direct callers to appropriate department / employee. Provide callers with any information available prior to forwarding to voicemail or locating employee.
  • Greet and welcome program visitors.
  • Distribute / route incoming packages.
  • Update program telephone list as needed.
  • Update Member residential assignments as needed.
  • Support with uploading documents into the Electronic Health Record (EHR) including (but not limited to) the following :

Physicals

  • Dental
  • Insurance Cards
  • Discharge Paperwork
  • Other Medical documents
  • Support with ongoing scheduling for psychiatry staff and tracking of member individual sessions.
  • Support with ensuring member labs and injections is scheduled as prescribed.
  • Collaborate with the PD and Social Worker to ensure Census and Spacelist is correct and updated weekly.
  • Update Member Participation Reward weekly.
  • Run EVS (Eligibility Report) on all Members weekly.
  • Ensure Member Treatment History is current in EHR.
  • Order Supplies Monthly
  • Ensure Bed Days are updated daily by 10 : 00 AM in EHR and run entitlements report as required.
  • Track Member medication observations daily and inform PD of missed compliance.
  • Complete Program Contact Compliance Tracker daily and provide updates to PD as requested.
  • Complete continuing educational requirements as aligned with regulatory compliance.
  • Attend supervision sessions and meetings as scheduled with direct supervisor.
  • Other duties as assigned by the Program Director.

    • Additional Performance Expectations :

  • Support and implement interventions and directives as directed by the Team.
  • Always demonstrate compassion and concern when supporting a Member through embracing Project Transition and PCS Mental Health’s Mission and Core Values.
  • Approach Member engagement from a non-judgmental stance understanding that a Member’s behavior is driven by experience, which may include trauma.
  • Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles.
  • Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively.
  • Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and / or support.
  • Engage with all external parties / individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization.
  • An understanding of and an agreement to value the concepts of a Trauma Informed workplace.

    • For all Full-Time Employees our benefit package includes :

  • Paid Time Off
  • Health Insurance available within 60 days of hire
  • Company Paid Life Insurance
  • STD / LTD
  • Dental Insurance
  • Vision Insurance
  • Health Spending Accounts
  • Able to participate in company 401K after 6 months of hire
  • Company 401K match up to 3%
  • Pet Insurance

    • All Employees have access to our Employee Assistance Program

    Qualifications :

  • High School Diploma or equivalent (required), Associates degree (preferred)
  • Proficiency with Microsoft software including Word, Excel, Access, Power Point, and Outlook (required).
  • Ability to multi-task, prioritize and meet deadlines in a fast-paced environment.
  • Ability to work independently and get projects completed in a timely manner.
  • Ability to maintain consistent and punctual attendance.
  • Strong analytical skills
  • Strong interpersonal skills, flexible, patient, efficient, willingness to help.
  • Self-directed team player
  • Ability to maintain confidentiality.

    • We're an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    serp_jobs.job_alerts.create_a_job

    Office Manager • Knoxville, TN, US