Talent.com
Audiology Technical Support
Audiology Technical SupportJohnson Health Tech Companies • Madison, WI, US
Audiology Technical Support

Audiology Technical Support

Johnson Health Tech Companies • Madison, WI, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Description : Position Overview

Direct audiological and technical support to all hearing care professional accounts. Performance of routine and complex tasks related to all aspects of hearing aid technology and audiological support is the primary focus of the role. The overall goal of the Audiology Technical Support team is to provide seamless, top-tier customer service and support.

Responsibilities

Provide Outstanding Service to hearing care provider accounts :

  • Maintain good attendance and adherence to schedule.
  • Provide hearing aid fitting solutions and recommendations for hearing care professionals
  • Supports in technical troubleshooting of devices, SyncLync fitting software / smartphone app and NOAH for
  • hearing care professionals
  • Answer and respond to a high volume of phone calls, emails from customers in need of assistance with hearing aids
  • and associated technologies
  • Enters orders for hearing aids and accessories as selling opportunities present during technical calls
  • Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.
  • Log calls, customer complaints and creates / maintains B2B cases and contacts in Salesforce
  • Escalate necessary cases to direct manager for potential FDA reporting
  • Assists in developing training programs for SyncLync team members
  • Adherence to quality control and hearing aid technical workflows
  • Efficiently utilize tools and resources
  • Identifies key customer trends and communication with appropriate stakeholders
  • Achieve and maintain posted KPIs including but not limited to order accuracy, availability, and quality.
  • Promote a positive and collaborative team atmosphere with co-workers.
  • Build and maintain working knowledge of products.
  • Complete all required training and ongoing education.
  • Other projects as needed

Requirements :

Education and Experience :

  • Candidate must have an Audiology Degree of M.S. / M.A. / Au.D.
  • 2 - 3 years clinical / field experience in audiological evaluations and hearing aid dispensing

    • Other Requirements :

  • Advanced knowledge of Microsoft Office suite and CRM systems
  • Excellent written and verbal communication skills
  • Think critically to analyze and solve problems
  • Maintain a positive approach with consumers and co-workers
  • Ability to work independently or as part of a team
  • Experience working in a fast-paced environment with proven ability to prioritize, multitask and attention to detail

    • Skills

  • Effective interpersonal, verbal, and written communication skills; both audiology specific and general terms
  • Cross functional / departmental collaboration
  • Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks, improving current wor
  • processes; and assisting others when necessary.
  • Effective Decision Making
  • Unwavering attention to detail and commitment to world-class quality
  • Demonstrates respect for others.
  • Versatility, agility and willingness to learn.
  • Operates with a high degree of personal accountability.
  • Projects a positive and professional demeanor to all internal and external customers and business partners

    • Benefits :

    We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include :

  • Health & Dental Insurance
  • Company paid Life Insurance
  • 401(k)
  • Paid Time Off benefits
  • Product discounts
  • Wellness programs

    • EOE / M / W / Vet / Disability

    #ZR

    serp_jobs.job_alerts.create_a_job

    Technical Support • Madison, WI, US

    Job_description.internal_linking.related_jobs
    Travel Cath Lab Tech - $2889.33 / Week

    Travel Cath Lab Tech - $2889.33 / Week

    Host Healthcare • Janesville, WI, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Janesville, WI.Shift : Inquire Start Date : 10 / 08 / 2025 Duration : 13 weeks Pay : $2889.At Host Healthcare, w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel CT Tech - $2600 / Week

    Travel CT Tech - $2600 / Week

    Ventura MedStaff • Beloit, WI, US
    serp_jobs.job_card.full_time
    Ventura MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Beloit, WI.Shift : Inquire Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2600 / Week.Founded in 2018 and loc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2600 / Week

    Travel CT Tech - $2600 / Week

    Premier Medical Staffing Services, LLC • Beloit, WI, US
    serp_jobs.job_card.full_time
    Premier Medical Staffing Services, LLC is seeking an experienced CT Tech for an exciting Travel Allied job in Beloit, WI. Shift : 4x10 hr nights Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2600 / ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech

    Travel CT Tech

    Axis Medical Staffing • Beloit, WI, US
    serp_jobs.job_card.full_time
    Axis Medical Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Beloit, WI.Shift : 4x10 hr nights Start Date : 10 / 27 / 2025 Duration : 13 weeks. TOP RANKED TRAVEL NURSING COM...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2,673 to $3,087 per week in Tomahawk, WI

    Travel CT Tech - $2,673 to $3,087 per week in Tomahawk, WI

    AlliedTravelCareers • Madison, Wisconsin, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with National Staffing Solutions to find a qualified CT Tech in Tomahawk, Wisconsin, 54487!. Details of the CT Tech opening in Tomahawk, WI : .Anticipated Start Date : 10...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    CT Technologist

    CT Technologist

    Medical Solutions Direct Hire • Beloit, WI, US
    serp_jobs.job_card.permanent
    Medical Solutions Direct Hire is seeking a CT Technologist for a job in Beloit, Wisconsin.Job Description & Requirements. Our CT team uses advanced imaging technology and works in a collaborativ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2770 / Week

    Travel CT Tech - $2770 / Week

    Atlas MedStaff • Beloit, WI, US
    serp_jobs.job_card.full_time
    Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Beloit, WI.Shift : 4x10 hr nights Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2770 / Week.Atlas Medstaff is ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Radiology Tech PRN

    Radiology Tech PRN

    SSM Health • Monroe, WI, US
    serp_jobs.job_card.full_time
    It's more than a career, it's a calling.Shift Differentials : Available for night, weekend, and additional shifts​.Location : WI-Monroe Clinic Hospital. Requirements : Completion of Radiology program an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel CT Technologist

    Travel CT Technologist

    Junxion Med Staffing • Fort Atkinson, WI, US
    serp_jobs.job_card.permanent
    Junxion Med Staffing is seeking a travel CT Technologist for a travel job in Fort Atkinson, Wisconsin.Job Description & Requirements. Junxion Med Staffing Job ID #1223068.Pay package is based on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Radiology Tech

    Radiology Tech

    SSM Health • Baraboo, WI, US
    serp_jobs.job_card.full_time
    It's more than a career, it's a calling.Sign On Bonus • : $ 10,000 Paid in full on 1st pay check! • .Schedule : ​ full time variable shift. Shift Differentials : Available for night, weekend, an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Travel CT Tech - $2555 / Week

    Travel CT Tech - $2555 / Week

    Fusion Medical Staffing • Beloit, WI, US
    serp_jobs.job_card.full_time
    Fusion Medical Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Beloit, WI.Shift : Inquire Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2555 / Week.Fusion Medical S...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel CT Tech - $2625.56 / Week

    Travel CT Tech - $2625.56 / Week

    Host Healthcare • Beloit, WI, US
    serp_jobs.job_card.full_time
    Host Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Beloit, WI.Shift : Inquire Start Date : 10 / 27 / 2025 Duration : 13 weeks Pay : $2625. At Host Healthcare, we are dedi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Travel Cath Lab Tech - $2860 / Week

    Travel Cath Lab Tech - $2860 / Week

    Ventura MedStaff • Janesville, WI, US
    serp_jobs.job_card.full_time
    Ventura MedStaff is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Janesville, WI.Shift : 5x8 hr days Start Date : ASAP Duration : 13 weeks Pay : $2860 / Week.Founded in 2018...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist

    Travel Physical Therapist

    Triage Staffing • Beaver Dam, WI, US
    serp_jobs.job_card.full_time
    Triage Staffing is seeking a travel Physical Therapist for a travel job in Beaver Dam, Wisconsin.Job Description & Requirements. Travel Rehab : Physical Therapy Beaver Dam, WI.Location : &nbs...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Physical Therapist Assistant

    Physical Therapist Assistant

    Encompass Health • Brodhead, WI, US
    serp_jobs.job_card.full_time +1
    Physical Therapist Assistant Career Opportunity / PRN.PTA License in IL is required!.Join a Team That Puts Your Passion for Care First. Are you on the lookout for a fulfilling career that not only fee...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assistant Automotive Service Center Manager

    Assistant Automotive Service Center Manager

    Blain's Farm & Fleet • Monroe, WI, US
    serp_jobs.job_card.full_time
    Company & Benefits Information.At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Travel Physical Therapist

    Travel Physical Therapist

    Trustaff Allied • Beaver Dam, WI, US
    serp_jobs.job_card.full_time
    Trustaff Allied is seeking a travel Physical Therapist for a travel job in Beaver Dam, Wisconsin.Job Description & Requirements. As a Physical Therapist, you?ll work closely with patients to imp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Physical Therapist

    Physical Therapist

    Encompass Health • Dane, WI, US
    serp_jobs.job_card.full_time +1
    Physical Therapist Career Opportunity.Join a Team That Puts Your Passion for Care First.Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted