Program Director

Social Services Program Manager

Schedule Hours : Varies - (40 hours per week)

This position is responsible for : Plans, directs, coordinates and monitors the day-to-day operations of assigned Social Service Program, Shelter and Housing programs at large shelter facility; develops, implements, and evaluates program operations and services; supervises all program managers for the shelter, program manager for housing and case manager for Home Sweet Home, EFA and food pantry and ensures work is in compliance with established policies and procedures as well as local, state, and federal regulations; prepares and monitors program expenditures in compliance with program budget.

Key Responsibilities :

• Plans, directs, and supervises the work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and makes salary and hiring / firing recommendations.
• Responds to problems or complaints raised by clients or other departments on behalf of clients; investigates, collects facts, and resolves problems on a case-by-case basis; recommends changes in program or facility procedure, guidelines, or schedules to prevent future problems of the same nature.
• Monitors quality of care and attainment of target outcomes by reviewing performance related management information; research best practices and makes improvements to programs as needed to increase program effectiveness.
• Meets with Director of Adult & Family Services, Director of Operations and other managers regarding program issues that need to be addressed, visits with staff regarding concerns and program changes.
• In consultation with the Director of Operations and Director of Adult & Family Services, plans and develops shelter and housing service program initiatives and establishes target outcomes.

Physical Requirements and Working Conditions :

Employee Benefits :

Education and Experience :

Certifications :

Equal Opportunity Employer : Veterans | Disabled