Call Center Team Lead

Job Details

About Renewal by Andersen

Renewal by Andersen - SLC is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective to stand apart in the products we provide and, in our standard, to give our client's the best window and door replacement experience.

Since opening our first store in Minnesota in 1995, Renewal by Andersen Corporation has rapidly grown to more than 100 markets in the U.S., becoming one of the largest replacement window companies in the country.

As an organization, we take pride in our outstanding leadership, innovation, expertise, customer service and we are excited to bring on a team member who shares these same values.

Job Overview :

Renewal by Andersen has an immediate opening for an in-office Call Center Team Lead. The purpose of our Call Center Team Lead is to coach, support, manage, lead and add strength to the Call Center team as they help to manage and oversee both inbound and outbound efforts to drive leads and customer service. Our Call Center team is often the first point of contact that our homeowners have with our company as they are primarily responsible for screening inbound calls and scheduling appointments for window and door replacement consultations. Our goal is to provide our homeowners with a professional, efficient, and polite conversation.

We are seeking individuals willing to learn and develop the necessary communication, leadership, and customer service skills to drive success in the Call Center.

Position Type : Full-time, benefited, non-exempt, at-will position.

Salary : $20-$22 per hour, based on experience. Plus a structured commission plan.

Schedule : 11 : 00 am to 7 : 00 pm, Monday through Friday, with occasional Saturdays and opening shifts as needed to meet operational needs. Position requires 38-40 hours per week.

Best Candidate Qualities :

• Fun, friendly, and positive attitude.
• Outgoing personality and ease when talking with the public.
• Outstanding customer service.
• Clear and concise written and verbal communication.
• Good organizational and communication skills.
• Dependable and timely.
• Willingness to learn.

Duties & Responsibilities :

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Benefits :

EEO Statement :

Chisl, Inc dba Renewal By Andersen - SLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.