Bilingual Client Intake Coordinator

Job Description

Bilingual Client Intake Coordinator – Durham, NC

Clinic-Based Role Supporting All AutismCOE Locations

Start Families on Their ABA Journey with Care and Compassion

At Autism Center of Excellence (AutismCOE) , we’re dedicated to providing compassionate, evidence-based Applied Behavior Analysis (ABA) therapy that helps children with autism reach their full potential. With clinics across North Carolina, we create welcoming, inclusive spaces where families feel supported—and where every team member makes a lasting impact.

Position Overview

We are seeking a Bilingual Client Intake Coordinator to join our Durham, NC team. This clinic-based position supports intake operations across all AutismCOE locations in North Carolina, Virginia and Maryland.

As the first point of contact for new families, you will guide them through the initial steps of their ABA journey. Through professionalism, empathy, and clear communication, you’ll ensure each family feels informed, valued, and cared for from the very beginning.

What You’ll Do

• Serve as the first welcoming contact for new families seeking ABA therapy
• Conduct intake calls to gather information, explain services, and answer questions
• Monitor evaluation and onboarding progress to ensure a smooth experience
• Maintain accurate and up-to-date client information in internal systems
• Act as a communication bridge between families, clinicians, and operations teams
• Track intake statuses and follow up regularly to support families through each step
• Provide bilingual support in English and Spanish to ensure accessibility for all families
• Collaborate with clinic and administrative teams to deliver a seamless intake experience

What You’ll Bring

Compensation & Benefits

About AutismCOE

Autism Center of Excellence (AutismCOE) is a trusted provider of Applied Behavior Analysis (ABA) and diagnostic services across North Carolina and Virginia. Our mission is to empower children, support families, and invest in our clinicians and staff. We believe in compassion, integrity, and collaboration in everything we do.

Equal Opportunity Statement

AutismCOE is an Equal Opportunity Employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made based on qualifications, merit, and business needs without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Requirements

Bachelor’s degree in Psychology, Social Work, Healthcare Administration, or related field (preferred) Bilingual fluency in English and Spanish (required) Experience in intake, administrative support, or customer service (required) Familiarity with ABA therapy or behavioral health services (required) Strong communication and interpersonal skills Excellent organization and time-management abilities Ability to thrive in a fast-paced, collaborative environment Warm, professional, and family-focused demeanor