Property Tech Ops Engineer - Mandalay Bay

Property Tech Ops Engineer - Mandalay Bay page is loaded## Property Tech Ops Engineer - Mandalay Baylocations : Office - Mandalay Baytime type : Full timeposted on : Posted Todayjob requisition id : 267849Las Vegas, Nevada The SHOW comes alive at MGM Resorts International THE JOB : The Property Technology Operations Engineer will diagnose and resolve software, hardware, and network issues related to endpoint devices, providing on-site maintenance and support for both new and existing systems. They will manage and resolve ServiceNow tickets, optimize processes, and maintain accurate documentation. This role involves delivering field support for system hardware, software, PCs, and IP networking at the assigned property. THE STARTING RATE : $30 per hour THE DAY-TO-DAY :

• Provide walk-up support for hardware / software issues and educate employees on device and application usage.
• Initiate support processes on behalf of employees, ensuring clear communication and timely resolution.
• Collect feedback via surveys to improve the support experience.
• Resolve break-fix issues and troubleshoot end-user devices, networks, Wi-Fi, and applications.
• Assist with patching, network troubleshooting, and maintaining network hardware for reliability.
• Support events and temporary technology setups as needed.
• Enforce asset management practices and ensure accurate hardware tracking in ServiceNow.
• Track work time and update ticket status in the ServiceNow system. THE IDEAL CANDIDATE :
• Associate's degree in Computer Science, Data Science, Information Systems, or a related field.
• 2+ years of prior relevant experience in Cross domain Information Technology experience, including endpoint, server, network & WiFi, mobile device, and application support.
• Broad IT experience across multiple domains, including endpoint, server, network & WiFi, mobile devices, and application support.
• Strong communication skills in English, both written and verbal.
• Extensive knowledge of enterprise systems and applications.
• Proven problem-solving, prioritization, and analytical abilities.
• Ability to convey technical concepts clearly to both technical and non-technical audiences.
• Skilled in managing multiple tasks concurrently with efficiency.
• Quick to learn and adapt to new technologies.
• Current or pursuing CompTIA certifications (A+, Security+, Network+) and Oracle certifications to further enhance technical expertise. THE PERKS & BENEFITS :
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION : Are you ready to JOIN THE SHOW At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.

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