Concierge

Job Description

Job Description

We are looking for a dedicated Concierge to join our team in New York, NY. This Contract position requires an individual with exceptional customer service skills to represent the brand and deliver outstanding hospitality to tenants and visitors. The role involves working in-person Wednesday through Sunday, with a focus on creating a welcoming and seamless experience for all.

Responsibilities :

• Serve as the primary point of contact for tenants and visitors, offering a warm and attentive greeting.
• Provide assistance with navigating the premises and access to services, ensuring smooth interactions.
• Coordinate and support leasing tours for prospective tenants, including preparing access, arranging gifts, and maintaining knowledge of property offerings.
• Assist in onboarding new tenants by organizing orientation tours, preparing welcome materials, and managing signage.
• Maintain and update the retail discount program, ensuring all promotions are current and relevant.
• Process transactions for gift card sales and keep accurate records of all activities.
• Address inquiries and resolve complaints through various platforms while delivering solutions in a customer-focused manner.
• Arrange and confirm dining, recreational, and business activities upon request, ensuring timely responses.
• Contribute to monthly data tracking and reporting to support client needs.
• Follow security and emergency procedures to ensure the safety of all individuals within the property.
• High school diploma or equivalent, with at least two years of relevant experience; luxury retail experience is a plus.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational skills and attention to detail.
• Familiarity with property management processes and concierge services.
• Ability to handle customer complaints professionally and efficiently.
• Excellent interpersonal and communication skills.
• Knowledge of security protocols and emergency procedures.
• Ability to work weekends and adapt to a dynamic schedule.